Store Manager

Job Description

airtel Job Description (Deliverables, Decision level, Demonstrate & Dimensions) Job Title: Store Manager Job Level : Function: Retail Location : Circle Reporting to : Zonal Owned Retail Manager Date : Purpose of the JobLocated in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.Deliverables (Maximum 5-6 key responsibilities) Store Operations & Audit / Compliance: Adherence of Store Operations in line with pre-defined SOPs Ensure that the look and feel of the store is as per guidelines/standards Track efficient Cash handling; prevent shoplifting / ensure safety and security Visual merchandising as per plan / guidelines Inventory and stock management to prevent stock-outs or excess Inventory KPI reporting as per guidelines and on-time Strategic Roll outs: Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory) Manage closure of current store during refit & conversion Profitability: To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell To ensure required MIS & tracking at CRO levels Manage Store expenses are as per plan Provide suggestions /feedback to improve store productivity People Development / Team Management: To ensure daily roistering & briefing to outsourced store staff Ensure that attrition issues (planned & unplanned) are escalated for timely resolution Ensure motivation & development of outsourced store staff Customer Experience: Ensure adherence to CE guidelines Manage staff allocation based on demand at point in time Personally step in to handle demanding customers Provide suggestions for improvements in CE Decision levelPrime: Final Decision Making authority, accountable to the Management Ensure successful running of stores Ensuring compliance adherences Profitability of the store Shared: Decisions reached jointly with peers on a collective basis Inventory Management and customer experience People Development Contributory: Makes a major contribution to a decision or policy judgment reached by others Retail effectiveness (noticeability at retail) Demonstrate (Key competencies)- High energy - Strong process orientation - Project management skills - Appreciation of need for Customer Experience delivery - Building & nurturing partnerships - Influencing skills Educational Level Must have: Post-graduation, MBA or equivalent Business Management Diploma Working Experience Must have: 4-6 years work experience. At least 2 years in a Retail Business operations role. Dimensions Impact of position on : i) Revenue : ii) Budget Impact on customers : i) Type of customers Mainly Internal Mainly External Fair mix of Internal & ExternalNo. of Subordinates : i) Off role team Approvals Reporting Manager Functional HeadBusiness HRC&B Page 1 of 2 Confidential