Store Manager

Responsibilities:

• Operational Oversight:

  Oversee the daily operations of the store, ensuring it runs smoothly, effectively, and efficiently to meet business objectives.

• Team Leadership & Development:

  Lead, motivate, and manage the sales team. Responsibilities include recruiting, training, supervising, and appraising staff to build a high-performing team.

• Financial Management:

  Manage budgets, maintain accurate statistical and financial records, and implement strategies to maximize profitability.

• Sales & Target Achievement:

  Set and meet ambitious sales targets, actively motivating staff to achieve and exceed these goals.

• Customer Experience:

  Deal promptly and effectively with customer queries and complaints, ensuring high levels of customer satisfaction.

• Inventory & Pricing Control:

  Oversee pricing strategies and maintain rigorous stock control to optimize inventory levels and prevent losses.

• Compliance & Safety:

  Ensure strict compliance with all relevant health and safety legislation, creating a safe environment for both staff and customers.

• Marketing & Promotions:

  Prepare engaging promotional materials and creative displays to attract customers and drive sales.

• Strategic Planning:

  Create effective business strategies to enhance store performance and market presence.

• Head Office Liaison:

  Maintain strong communication and liaison with the head office, providing necessary reports and aligning with company-wide initiatives.

Required Skills:

• Proven ability to oversee daily store operations.
• Experience in recruiting, training, supervising, and appraising staff.
• Proficiency in managing budgets and maintaining statistical/financial records.
• Strong customer service skills for dealing with queries and complaints.
• Ability to oversee pricing and stock control.
• Demonstrated capability in maximizing profitability and setting/meeting sales targets, including motivating staff.
• Knowledge of and ability to ensure compliance with health and safety legislation.
• Skills in preparing promotional materials and displays.
• Effective liaison skills with head office.
• Strong leadership, communication, and organizational skills.