Store In-Charge / Store Manager

Position: Store In-Charge / Store Manager

Location: Vadodara
Employment Type: Full-time | On-site
CTC: Up to ₹5.50 LPA
Joining: Immediate Joiners Preferred (Max Notice Period: 15 Days)

Role Summary :-

We are looking for experienced and proactive Store In-Charges to manage the day-to-day operations of our stores in Vadodara and Surat. The ideal candidate will have prior experience in Q-commerce, Grocery, or Retail, and be capable of managing team performance, store metrics, customer satisfaction, and inventory processes.

Key Responsibilities :-

1. Store Metrics Management :-

• Own key performance metrics such as On-Time Delivery (OTD), write-offs, attrition, and customer complaints.
• Monitor and analyze operational data to improve DER (Delivery Efficiency Ratio) and customer satisfaction.

2. Operations Monitoring & Execution :-

• Oversee accurate and timely execution of GRN, PRN, cycle counts, and FEFO/expiry-related processes.
• Track live dashboards to identify and resolve real-time operational issues.
• Ensure full compliance with store SOPs and operational guidelines.

3. People & Team Management :-

• Prepare and manage staff rosters, ensuring optimal manpower availability.
• Supervise, train, and guide store team members to ensure performance and efficiency.
• Handle recognition, motivation, and disciplinary actions with timely feedback and intervention.

4. Financial & Process Awareness :-

• Basic understanding of store-level P&L, cost controls, and resource optimization.
• Ensure process improvements are driven with a focus on speed, quality, and execution.

Required Skills :-

• Strong people management and leadership skills.
• Excellent communication and coordination abilities.
• Process-oriented and operationally sound.
• Comfortable using dashboards, reports, and performance data for decision-making.

Personal Attributes :-

• Customer-centric mindset (internal & external).
• High sense of initiative, ownership, and accountability.
• Timely execution of tasks and team responsibilities.
• Ability to work under pressure in a fast-paced retail/Q-commerce environment.

Candidate Profile :-

• Education: Graduate (12th + 3 years degree).
• Experience: Minimum 3–4 years of relevant experience.
• Team Handling: Prior experience managing store staff is mandatory.
• Domain Experience: Preference for candidates from Q-commerce, grocery, or retail sectors.

Job Type: Full-time

Language:

• Hindi (Preferred)

Work Location: In person