State Head- Field Collections (Location-Ghansoli, Navi Mumbai)

The State Head Collections will be responsible for end-to-end collection operations for the assigned city, ensuring achievement of collection targets, reduction of delinquencies, and compliance with regulatory and organizational guidelines. The role involves managing in-house teams and external agencies to optimize recovery efficiency while maintaining strong customer relationships and minimizing credit risk.

Key Responsibilities:

• Collection Strategy & Execution

• Develop and implement city-level collection strategies aligned with organizational goals.

• Monitor overdue accounts and take proactive measures to reduce delinquency.

• Drive bucket-wise and DPD-wise (Days Past Due) recovery performance.

• Team & Agency Management

• Lead and motivate in-house collection teams, including Team Leaders, Field Executives, and Tele-callers.

• Appoint, monitor, and evaluate collection agencies; ensure adherence to SLAs.

• Conduct regular training and performance reviews.

• Performance Monitoring & Reporting

• Track daily, weekly, and monthly collection performance against targets.

• Analyze MIS reports to identify problem areas and recommend corrective actions.

• Present city collection status and recovery trends to senior management.

• Compliance & Risk Control

• Ensure adherence to RBI, legal, and internal compliance guidelines.

• Handle escalations, disputes, and legal recoveries.

• Monitor agency conduct to prevent reputational risks.

• Stakeholder Coordination

• Collaborate with credit, operations, and legal teams for smooth execution of recovery processes.

• Build relationships with law enforcement, local authorities, and regulatory bodies for operational support.

Key Skills & Competencies:

• Strong knowledge of collections and recovery processes in [banking/NBFC/financial services] sector.

• Proven track record in achieving recovery targets.

• Leadership and people management skills.

• Analytical skills with proficiency in MIS and data interpretation.

• Negotiation, persuasion, and conflict resolution abilities.

• Strong communication and interpersonal skills.

Qualifications & Experience:

• Graduate

• 812 years of experience in collections, with at least 3 years in a leadership role.

Experience in managing city-wide collection operations for retail loans, SME, credit cards, or other lending products.