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Pepper Advantage India
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Gujarati Caller Required-Spot Offer

Gujarati Caller Required-Spot Offer

Pepper Advantage India

1 - 6 years

|

1 - 2 Lacs

Posted:14 hours ago| Platform:

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Skills Required

Calling Collections

Work Mode

Work from Office

Job Type

Full Time

Job Description

ROLE & RESPONSIBILITIES

Reporting to the Call Centre Manager / TL, Collection agents act as liaisons between businesses and customers to collect debts and resolve outstanding balances.

Responsibilities

Daily productivity against allocation and minimum level of calls defined in CRM.
Conversion of Callback, Broken PTP, PTP & OTS into payment.
Contacting debtors to enact and negotiate debt recovery.
Maintaining/ updating database/MIS/Status of customer interactions on company system
Responsible for monthly recovery targets.
Negotiating settlements to receive payment on a certain percentage of the debt.
Dispute resolution and escalation to team leader.
Communication to team leader regarding requirements of customer like SOA, FCL, OTS letter, LOD etc.
Follow up with team leader for completion of customers requirement and communication to customer till closer.
Assignment to field if caller unable to collect or connect (wherever field resolution agent available)

REQUIRED QUALIFICTAION & EXPERIENCE

High school diploma or equivalent or graduate
DRA Certified an added

TECHNICAL PREFERRED SKILLS

A minimum of 6 months+ experience in tele calling in soft calling.
Previous debt collection experience will be advantageous.
Debt collection certification or training preferred.
Exceptional ability to communicate with debtors to negotiate debt payment plans.
Experience in tracking down defaulters by searching publicly available databases and records.
Exceptional recordkeeping and interpersonal skills.
Language Skills - Regional Language (Mandatory ) / Hindi / English Basic communication required.

More Jobs at Pepper Advantage India

Gujarati Caller Required-Spot Offer

Navi Mumbai

INR 1 - 2 Lacs

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Pepper Advantage India

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