Planning & Development:
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Lead and manage complex, large-scale, cross functional technical programs from initiation to completion.
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Define project scope, goals and deliverables while aligning them with the overall strategic objectives
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Foster effective collaboration among all team members on the program objectives and timelines.
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Drive continuous improvement by implementing best practices, ways of working in a changing and dynamic environment to improve program efficiency.
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Stay updated with industry trends, emerging technologies and program management practices and incorporate them in your day-2-day work for driving results.
Technical Expertise:
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Engage in end-to-end discussions for high- level system /solution design of systems and demonstrates an understanding of design choices for scalability, high availability, and performance.
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Direct the identification, investigation, reporting, and follow-up for resolution of defects/bugs raised during testing processes or post-production.
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Independently clarify requirements with engineering through verbal, written, or diagrams.
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Ensure effective roll-forward and roll-back plans are in place for every production change
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Independently identify patterns and explores possible solutions to leverage existing capabilities and technology strategies to avoid duplications.
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Propose frameworks, tools, and methodologies that can be adopted to drive automation across initiatives.
Leveraging Domain Knowledge:
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Validate requirements and technology decisions that impact business processes.
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Identify areas of innovation across subdomains, shares potential innovations with the leadership team, and drives initiatives.
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Demonstrate an awareness of new processes and automation techniques used within a domain across industries.
Deliver Program and Results:
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Independently monitor and evaluate the progress of multiple projects in a program against approved milestones, quality metrics, and timelines.
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Identify issues, potential risks and setbacks, and implement mitigation strategies in a timely and effective manner.
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Effectively negotiate against timelines, resources, and priorities to secure commitments.
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Implement and improve the prioritization of program deliverables and milestones.
Influential Communication for Alignment:
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Ensure proactive and effective communication on program progress, key metrics and regular updates to all stakeholders.
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Independently prepare clear, concise, logically structured, and meaningful reports/materials using relevant data.
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Communicate complex information to large and diverse audience verbally in small/large meetings, as well as through written emails and artifacts.
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Ensure program documents are complete, current and available for staff and leadership review.
Analytical Problem Solving:
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Map deliverables, features, and milestones to program success metrics.
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Synthesize and converge data from multiple vantage points (for example, engineering excellence, product analytics, program success) into meaningful insights.
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Use fact-finding techniques, diagnostic tools, and judgment to identify and break down business problems.
Program Stakeholder Management:
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Independently engage with the identified program stakeholders based on defined cadence to align and share regular updates.
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Independently build relationships with program stakeholders and aligns stakeholders on roles, responsibilities, ways of working, and cadences at various stages of program execution.
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Independently ensure that all dependent teams and stakeholders have accurate and thorough understanding of different stakeholder perspectives and overall project goals, timelines, and deliverables.
What will you ll bring:
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BS/BE/BTECH degree in Computer Science or related fields or equivalent practical experience.
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Minimum 12+ years of Technical Program Management experience leading large scale complex programs.
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Experience working with several Cross-Functional groups such as: design, product management, engineering, and business stakeholders.
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Strong technical understanding of IT Operations, IT Service Management, Performance Engineering, Site Reliability Engineering.
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Strong communication, & organization skills with a keen eye for detail.
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Ability to be productive in a fast-paced environment with minimal direction. And ability to juggle multiple projects and tasks.
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Project/Program Management & IT Service Management Education (PMP, Prince2, Agile/SAFe certifications, ITIL or Equivalent)
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Working knowledge of collaboration and tracking tools: JIRA, Confluence, Excel, PPT, SharePoint, OneDrive, Service Now
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Working Experience in retail industry will be an advantage (Preferred)
