Staff Technical Program Manager

We are looking for creative problem solvers to serve as a program leader, with responsibility for overall program delivery and success. Help the team develop and manage our highest impacting programs to accelerate our mission of powering prosperity around the world. If you’re passionate about building platforms at scale that help transform the lives of consumers, small businesses and accountants we would love to have you join our team as a PMO for Mid-Market. We are looking for candidates who have strong program management experience with deep technical understanding, customer empathy, strong execution capability, and a track record of building strong business partnerships and delivering impactful business results.

Responsibilities:

* Drive and own the technical program management for the Mid Market India team with touch points across our US, Canada and India teams.

* Aid in planning for India program, partnering with key stakeholders across product management, engineering managers, architects and quality engineering leaders.

* Communicate the plan, status and risk to Director, Vice President level stakeholders.

* Build trust and drive change on a program across multiple portfolios & across geographies.

* Drive and own the program strategy including tying the business unit, portfolio and program strategy together. Use influence to help teams understand how the program fits into the overall strategy.

* Prioritize initiatives within the program and surface risks and trade-offs as well as recommendations to the stakeholders.

* Breakdown and organize the program into manageable pieces that can be delegated or individually owned.

* Drive the status and reporting structure in a manner that is consistent with both Agile principles and the needs of the program.

* Partner with leadership to create an environment where the teams are recognized and feel encouraged to the point that they want to work on your program(s).

* Develop decision-making principles and recommendations for decisions.

* Identify risks, develop a risk mitigation plan and gain buy-in from stakeholders.

* Use data, principles and risk mitigation to assess progress to plan.

* Provide strategic thought partnership to executive leaders from a process, roadmap planning and operational standpoint

* Identify areas of opportunity, build a case for organization transformation and lead through the change

Qualification:

* Strong Program Management leadership experience, including 8+ years leading multiple complex projects.

* Demonstrated ability to work in a matrix environment, and ability to influence at all levels.

* Ability to communicate objectives, plans, status and results clearly, focusing on critical key points.

* Proven ability in unearthing and managing risks in the program.

* Demonstrated ability to build strong partnerships across organizations in delivering the best outcome of complex programs.

* Computer science education or equivalent experience.

* 8-10 years’ experience in technology focused programs.

* Agile training and experience preferred