As the Release Manager for the Global Wallet Platform , you will lead the delivery and operational readiness of high-impact releases across multiple markets. The role ensures smooth, secure, and compliant delivery of Wallet & value service capabilities that power the company s digital wallet ecosystem. Your work will directly influence customer experience, platform scalability, and business outcomes by orchestrating releases across development, QA, infrastructure, and compliance teams.
Role Responsibilities
- Release Governance & Planning
- Own and manage the end-to-end release lifecycle , from release scoping through deployment and validation.
- Establish and maintain a comprehensive release calendar covering all global wallet markets, coordinating dependencies across cross-functional teams.
- Define release governance frameworks , approval workflows, and compliance checkpoints to ensure release integrity and traceability.
- Facilitate release readiness reviews, go/no-go meetings, and risk assessments to ensure high-quality, stable deployments.
- Collaborate with program and delivery managers to align release timelines with business priorities and market launches.
- Deployment Coordination & Execution
- Lead the orchestration of release activities, ensuring synchronized efforts across engineering, QA, infrastructure, and operations teams.
- Coordinate deployment sequencing, cutover activities, and production validation steps to ensure smooth transitions.
- Drive automation adoption in deployment processes to reduce manual intervention, increase consistency, and enhance release speed.
- Work closely with DevOps and Cloud teams to ensure environment consistency, capacity planning, and version control across multiple regions.
- Change & Configuration Management
- Ensure that all configuration changes and code deployments are properly versioned, approved, and tracked in alignment with compliance standards.
- Maintain and enhance environment management practices, including development, staging, UAT, and production parity.
- Oversee the coordination of business and technical changes, ensuring dependencies and sequencing are clearly understood and managed.
- Collaborate with QA and test automation teams to ensure test environments reflect production readiness conditions.
- Compliance, Risk, and Audit Readiness
- Partner with InfoSec, Risk, and Compliance teams to ensure every release meets regulatory and security standards (e.g., PCI DSS, GDPR, SOC2).
- Maintain full audit traceability for release approvals, validation results, and production deployment logs.
- Ensure regional compliance alignment for multi-country wallet deployments, including data residency and transaction security.
- Proactively identify and mitigate release-related risks, documenting decisions and contingency actions where applicable.
- Stakeholder Communication & Leadership
- Act as the central communication point for release status, dependencies, and risks across global markets.
- Deliver executive-level release dashboards highlighting progress, key metrics, and upcoming milestones.
- Partner with Product, Engineering, and Operations leadership to define and communicate release priorities.
- Facilitate cross-functional collaboration between geographically distributed teams, ensuring clarity and accountability across time zones.
- Foster a culture of continuous improvement through retrospectives, feedback loops, and lessons-learned sessions.
- Metrics, Insights & Continuous Improvement
- Define and monitor key release metrics such as release frequency, deployment success rate, change lead time, and rollback frequency.
- Develop release analytics dashboards to improve predictability and transparency of delivery outcomes.
- Identify and drive process improvement initiatives, including automation opportunities, tool enhancements, and governance refinements.
- Benchmark and implement best-in-class release management practices to increase scalability, stability, and audit compliance.
Role Requirements
- 9+ years of progressive experience in release management, DevOps, or software delivery functions.
- Proven track record managing releases for global, large-scale digital platforms (preferably in fintech, payments, or wallet domains).
- Strong understanding of CI/CD pipelines, environment management, and modern deployment strategies.
- Experience with tools such as Jenkins, GitHub Actions, Azure DevOps, Jira, and ServiceNow for orchestration and governance.
- Strong collaboration skills, with experience aligning cross-functional and geographically distributed teams.
- Excellent organizational, analytical, and communication abilities, with meticulous attention to release details.
- Familiarity with regulatory and compliance frameworks in financial services (PCI DSS, GDPR, SOC2).
- Demonstrated ability to balance speed and stability while ensuring disciplined governance and compliance.
- Agile mindset, able to thrive in a fast-paced, high-performance environment.
Benefits
- Employees Provident Fund [EPF]
- Gratuity Payment
- Public holidays
- Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
- Annual Health Checkup
- Hospitalization Insurance Coverage (Mediclaim)
- Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
- Relocation Benefit
