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Staff NOC Analyst - Network Operations

Staff NOC Analyst - Network Operations

Sonicwall

5 - 8 years

8 - 12 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

computer science sonicwall network operations soc analytical dns windows ccna troubleshooting dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Monitoring & Incident Response (Core Operations)

Real-Time Monitoring:
Utilize tools (e.g., New Relic, Datadog, Prometheus/Grafana, or similar) to monitor network infrastructure, cloud platforms, and applications for performance, availability, and security alerts
Triage & Resolution:
Act as the first-line response to outages or degradations; perform initial troubleshooting and restore service whenever possible
Alert Validation:
Perform alert triage and validation to assess impact, ensuring noise reduction by filtering false positives
Security Awareness:
Detect operational symptoms of security incidents (e.g., unusual traffic) and escalate to the SOC according to established security protocols

Routine Operations & Maintenance

Runbook Execution:
Execute step-by-step runbooks and Standard Operating Procedures (SOPs) to handle common incidents and routine tasks consistently
Backup & Job Management:
Monitor scheduled backups and batch processes, identifying stalled jobs and taking immediate corrective action
Maintenance Support:
Monitor system stability during maintenance windows and validate post-change system health to ensure no adverse impacts
Routine Health Checks:
Perform routine checks on servers, routers, and switches to ensure redundancy systems (failover, load balancers) are fully operational

Communication & Documentation

Ticket Management:
Accurately document incident details, categorization, and resolution steps in the ticketing system
Escalation:
Identify complex problems that exceed Level 1 scope and escalate to senior engineers or specific teams (e.g., CloudOps/SRE) following defined processes
Reporting:
Assist in generating daily/weekly operational reports regarding network health and performance trends

Qualifications & Experience

Education:
Bachelor s degree in IT, Computer Science, or a related field
Experience:
5+ years of experience in IT or Network Operations
Technical Skills:

Strong understanding of network protocols (TCP/IP, DNS, DHCP)
Hands-on experience with monitoring tools (New Relic, Datadog, Prometheus/Grafana, or similar)
Basic knowledge of firewalls, VPNs, and security principles

Soft Skills:
Strong analytical capabilities, troubleshooting skills, and the ability to work effectively in a high-pressure 24/7 shift environment
Certifications:
CCNA, Network+, or equivalent is highly preferred

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