Staff Inbound Product Manager - Core Platform Product

Team:

You have the opportunity to drive change for customers through innovation on an enterprise, global AI platform. The core platform team is the foundation to our world-class platform at scale. A highly motivated, qualified PM can bring new and creative ideas to drive meaningful customer outcomes.

Business Unit:

What you get to do in this role:

As our customers continue to grow with us, so does their workload across the enterprise and their customer base.

• You will have experience scaling and enhancing existing platform systems, like a Java Runtime/JDK, Platform Caching, Event-based architecture, Resource Management, Elasticity & Scale of Infrastructure (Virtual & Dedicated).
• You can mix a variety of existing and new innovation to deliver products to the market that fit our fastest growing customers.
• You will be deeply embedded with Software & Quality Engineering to analyze & develop logs, performance & usage analytics to make data-driven decisions on how to best serve the growing needs of our customers, all while collaborating with other Product Managers across the Platform & Business Units.
• This role includes regular internal & external customer engagement opportunities as part of a high-impact, customer-centric environment with a highly collaborative team.
• This position reports to: Sr Manager of Product Management, Core Platform.
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automat