Job
Description
Responsibilities & Duties Business Operator Lead HR Shared Services Workstreams : Oversee the HR Shared Services Workstreams, ensuring efficient and effective delivery of HR services across the organization for Total Rewards / Compensation & Benefits function (Time, Leave & Absence, Benefits Administration, Vendor Billing, Compensation Tasks & Enquiries, Recognition Platforms). Data Analytics : Utilize data analytics to drive insights and decision-making, improving HR processes and outcomes. Global Stakeholder Management : Collaborate with global stakeholders to understand their needs and ensure alignment of HR services with business objectives. Rigorous oversight of SLAs/Service Agreements at upstream and downstream levels to ensure efficient process delivery Global HR System Implementation : Drive the implementation and optimization of global HR systems, platforms and initiatives, ensuring seamless integration and user adoption. Global Improvement Projects : Identify and lead global improvement projects to enhance HR service delivery and employee experience. Compliance and Governance : Ensure HR processes and systems comply with relevant regulations and governance standards. Team Development : Mentor and develop the HR Shared Services team, fostering a culture of continuous improvement and high performance. People Developer Assist in recruitment efforts by ensuring right fitment of candidate with the job descriptions Clarity on job expectations and changes to the team members in a precise and timely manner Assist in the creation of and clear communication on KRAs (Definition, Description, Measurement) using SMART principles Use Capabilities Development as a Framework to align development needs of the team with career expectations and progression and succession planning Assignment of learning & training opportunities to the team members and evaluation of enhancement of skillsets/competencies Ensure collection, review and sharing of performance feedback at regular intervals to foster the culture of continuous skillsets/competencies development Act as a coach and mentor to the team members to align the performance and potential axis Provide communication regarding job expectations and changes Ensure timely and adequate recognition provided to the team Promote Collaboration and Provide Project Support Value Creator Provide insight and guidance on opportunities for process improvements and actively participate in the projects to continuously improve and improvise Service Delivery Six Sigma Projects: Lead and manage Six Sigma Best Practices Sharing to enhance process efficiency and quality within HR operations. Lead the projects to improve productivity and reduce the costs Provide a Safe, Compliant, and Ethical Work Environment Ensure confidentiality of Human Resources related information and data Maintain knowledge of and apply company safety, labor, and ethics policies Communicate safety, compliance, and ethics requirements to applicable team members Identify and resolve and/or report potential safety, security, and labor issues Experience Minimum of 15+ years of experience in Global HR Shared Services, with a focus on HR Employee Lifecycle processes, data analytics, Six Sigma projects, global stakeholder management, and HR system implementation. Educational Qualification Bachelors degree Masters/Post Graduate certificate/diploma in HR Management (Preferred) Professional Requirements Hands on experience working in large scale ERP (Workday, SAP), Master Data/HCM; Case Management Tool (ServiceNow Preferred, SalesForce); Usage of AI in Total Rewards / Compensation & Benefits Function Experience in managing teams in a Shared Services/Client Services setup with relevant experience in customer interaction Strong analytical and problem-solving skills Excellent communication and interpersonal skills Proven ability to manage and influence global stakeholders Passionate for delivering world-class customer service with focused approach and responsiveness to the customer needs Experience with HRIS and other HR technologies Project management expertise Ability to lead and develop high-performing teams Demonstrated ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and nonjudgmental manner
