Sr.Executive

Our client relationships are our top priority. Were looking for a dedicated and personable account manager to maintain our clients accounts and serve as our main point of contact.

Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organisational software.

Objectives of this Role

• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better up-sell and cross sell to clients

Daily and Weekly Responsibilities

• Stay on top of accounts, making sure they're delivering regular growth and is not moving to competition
• E-Meet regularly with clients to discuss progress and find new ways to improve business
• Identify ups ell, cross-sell, and renewal opportunities and communicate with the client

Skills

• Professional experience in a sales or customer service role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Good attention to detail and organisational skills

Working Day's-

Location

Qua

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