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SRE OMS Lead/ Production Application Support OMS Lead

6 years

0 Lacs

Kochi Kerala India

Posted:17 hours ago| Platform: Linkedin logo

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Skills Required

support reliability management automation python java automate monitoring logging dashboarding report appdynamics splunk datadog itil risk postman jira servicenow zones

Work Mode

On-site

Job Type

Full Time

Job Description

Experience: 6 + years Mandatory to have working experience as SRE Lead in the Retail domain or as Site Reliability Engineer (SRE) at customer work location in the e-com domain. Should be able to work on rotational shift. Must have experience in Production Application Support of OMS (prefer to have Blue Yonder) Must know how retail platforms upstream and downstream integrations work with various tracks such as dot com, warehouse management, stores etc. Must have skills in any of the automation languages like Python, shell, Java to automate periodic OMS related task/SRE task. Should know how to gather SRE requirement from Tech and non-tech aspect from customer. Must have skills in interacting with Level 2 and Level 3 Deve support experience in eCommerce platforms. Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any monitoring tools such as AppDynamics/Splunk/Dynatrace/Datadog/CloudWatch/ELK/Prome/NewRelic). Must have knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan, SLA, SLI Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA. Experience working with postman. Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy) Must know how to work with the Dev team, cross functional teams across time zones. Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms. Show more Show less

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