About Highspot
Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.
While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.
About the Role
The IT Systems Engineer is part of Highspot s Global IT organization and plays a critical role in building, securing, and operating the systems and infrastructure that power our global workforce. You ll focus on networking, systems automation, and cloud administration working across multiple technologies to ensure Highspot s global IT environment is scalable, reliable, and secure. This is a hands-on engineering role suited for someone who thrives in fast-paced, collaborative environments and enjoys solving complex technical challenges across systems, cloud, and networks.
Responsibilities
- Design, implement, and maintain global network infrastructure using Palo Alto Networks, Cisco Meraki, Aruba, and Fortinet technologies.
- Manage and support access to Microsoft Entra, Azure, Okta, and AWS.
- Monitor and optimize network performance, connectivity, and security across multiple offices and remote users.
- Collaborate with Security to maintain firewall rules, VPN configurations, and Zero Trust-aligned network segmentation.
- Manage device environments using Jamf Pro and Intune for configuration, compliance, and lifecycle management.
- Automate system, identity, and workflow processes using Workato and Agentic (Genie) to improve IT efficiency and eliminate manual work.
- Support and integrate enterprise SaaS tools such as Jira, Google Workspace, Slack, and Zoom.
- Use Jira to manage requests, track projects, and collaborate cross-functionally.
- Maintain comprehensive documentation of systems, networks, and procedures.
- Contribute to global IT infrastructure projects including office network upgrades, SaaS integrations, and automation initiatives.
Required Qualifications
- 5 7 years of experience in IT Systems Engineering, Network Administration, or Infrastructure roles.
- Hands-on administration experience with:
- Palo Alto Networks, Cisco Meraki, Aruba, Fortinet
- Microsoft Entra, Azure, and basic AWS access administration
- Jamf Pro and Intune for endpoint and device management
- Google Workspace, Slack, Zoom, and Atlassian (Jira, Confluence, etc)
- Strong understanding of networking concepts (TCP/IP, VLANs, routing, DNS, DHCP, VPN).
- Proficiency in scripting and REST API-based automation using Python, PowerShell, or Bash.
- Solid understanding of security principles and Zero Trust architectures.
- Excellent troubleshooting, documentation, and communication skills.
- Prior experience working directly for a U.S. based company on a small IT team, taking ownership across multiple areas of responsibility.
- Demonstrated experience autonomously driving key enhancements and changes to completion
- Familiarity with identity management systems such as Okta or Azure AD.
- Basic knowledge of workflow processes using Workato and Agentic (Genie) to improve IT efficiency and eliminate manual work.
- Experience supporting multi-office, global environments.
- Awareness of compliance standards such as SOC2 or ISO27001.
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Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Dont rule yourself out! If this role resonates with you, hit the apply button.
