We re looking for a Conversation Designer to support the design and optimization of our Virtual Agents across digital channels and XM Programs. In this role, you ll collaborate with lead designers and internal stakeholders to create seamless, natural self-help experiences that balance user needs with business goals.

This is an opportunity to contribute to meaningful automation experiences, learn from experienced design leads, and grow your expertise with platforms like Dialogflow while making an impact in the rapidly evolving world of conversational AI.

Objectives

Design, build, and optimize self-help solutions for digital channels
Collaborate with lead designers and cross-functional teams to deliver consistent and scalable conversational experiences
Audit and verify existing virtual agent conversations, identifying opportunities for improvement
Refine and enhance conversations based on testing, performance data, and user feedback
Support end-to-end design activities, from concept through review and iteration
Support UAT efforts, ensuring designs perform as intended before launch

Competencies

Strong writing skills able to craft natural, clear, concise, and user-friendly prompts
Logical thinking ability to structure conversations, anticipate user responses, and break down complex queries
User-centric mindset understands how people interact with voice/chatbots and refines responses for better engagement
Technical curiosity willingness to learn Dialogflow s structure, Playbooks, Prompt engineering, and integrations over time
Collaborative problem-solver comfortable juggling multiple projects and working with diverse stakeholders
Curiosity for AI and conversational design eager to learn virtual agent (voice & chatbot) best practices and evolving AI behaviors and technology

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Sr.Conversation Designer