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Image creative Education
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Sr. Telecaller

Sr. Telecaller

Image creative Education

2 years

1 - 2 Lacs

india

Posted:12 hours ago| Platform: GlassDoor logo

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Skills Required

communication crm training support resolve report persuasion negotiation coordination leadership service

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for an experienced Senior Telecaller who can handle inbound & outbound calls, convert leads, guide junior telecallers, and contribute to achieving monthly targets. The ideal candidate should have excellent communication, strong follow-up skills, and the ability to build rapport with customers.

Key Responsibilities

Make outbound calls to prospective leads and convert them into walk-ins/enrollments/sales.
Handle inbound enquiries with a professional approach.
Maintain and update CRM or call log sheets daily.
Provide guidance, training, and support to junior telecallers.
Ensure high-quality follow-ups and timely callbacks.
Achieve weekly and monthly call conversion targets.
Explain courses/products/services clearly to customers.
Coordinate with the sales/academic team for lead closures.
Maintain good customer relations and resolve basic queries.
Report daily progress to the manager.

Skills Required

Excellent communication skills (English, Hindi, Telugu as required).
Strong persuasion and negotiation abilities.
Good listening skills and customer handling ability.
Ability to work under target-based environment.
Basic computer knowledge (MS Office, CRM usage).
Team coordination and leadership capability.

Qualifications

Graduation (Preferred).
Minimum 2 years of proven telecalling / telesales experience.
Experience in education or service industry is an added advantage.

Salary & Benefits

Competitive salary based on experience.
Performance-based incentives.
Training & career growth opportunities.
Supportive work environment.

Job Type: Full-time

Pay: ₹8,432.58 - ₹24,049.04 per month

Work Location: In person

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