2 years

1 - 2 Lacs

Posted:12 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for an experienced Senior Telecaller who can handle inbound & outbound calls, convert leads, guide junior telecallers, and contribute to achieving monthly targets. The ideal candidate should have excellent communication, strong follow-up skills, and the ability to build rapport with customers.

Key Responsibilities

  • Make outbound calls to prospective leads and convert them into walk-ins/enrollments/sales.
  • Handle inbound enquiries with a professional approach.
  • Maintain and update CRM or call log sheets daily.
  • Provide guidance, training, and support to junior telecallers.
  • Ensure high-quality follow-ups and timely callbacks.
  • Achieve weekly and monthly call conversion targets.
  • Explain courses/products/services clearly to customers.
  • Coordinate with the sales/academic team for lead closures.
  • Maintain good customer relations and resolve basic queries.
  • Report daily progress to the manager.

Skills Required

  • Excellent communication skills (English, Hindi, Telugu as required).
  • Strong persuasion and negotiation abilities.
  • Good listening skills and customer handling ability.
  • Ability to work under target-based environment.
  • Basic computer knowledge (MS Office, CRM usage).
  • Team coordination and leadership capability.

Qualifications

  • Graduation (Preferred).
  • Minimum 2 years of proven telecalling / telesales experience.
  • Experience in education or service industry is an added advantage.

Salary & Benefits

  • Competitive salary based on experience.
  • Performance-based incentives.
  • Training & career growth opportunities.
  • Supportive work environment.

Job Type: Full-time

Pay: ₹8,432.58 - ₹24,049.04 per month

Work Location: In person

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