Sr. Technical Support Specialist

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people gather, store, and use information. We have earned the trust of the world’s top Fortune 500 companies and helped these organizations flourish, lower costs, reduce information governance and security related risks and support their digital transformation. Be part of a winning team that leads the way in Enterprise Information Management.

What The Role Offers

Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Sr. Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. You’ll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.

What You Need To Succeed

• 5+ years’ experience in a technical support environment.
• Flexible to provide on-call / outside business support hours as, and when, needed.
• A Science /Technology Engineering or bachelor’s degree preferred.
• Strong analytical and critical thinking skills.
• Strong verbal and written communication skills.
• Proven experience working in a fluid environment that is ever growing and changing.
• Ability to multi-task and prioritize work effectively.
• Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.Along with strong knowledge on Enterprise Level Backup and Recovery Solutions ( Preferably working knowledge of OpenText Data Protector), we are looking for below skills.
• - Proficient in backup/recovery (file-based, Backint, snapshot)
• Skilled in HANA Studio & Cockpit for monitoring and troubleshooting
• Knowledge of BRTools-based backup/recovery
• Experienced in backup policy setup and management
• Proficient in log-based failure analysis
• Skilled in RMAN-based backup/recovery
• Experienced with RAC & Data Guard for HA/DR
• Proficient in configuring policies, scheduling, and troubleshooting via logs
  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.