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Sr. Technical Support Specialist

Sr. Technical Support Specialist

Opentext

5 - 10 years

25 - 30 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

security management configuring networking recovery failure analysis guarding technical support written communication rac safety installation logging troubleshooting sap hana security services communication skills customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Sr. Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. You ll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.

What you need to Succeed

5+ years experience in a technical support environment.
Flexible to provide on-call / outside business support hours as, and when, needed.
A Science /Technology Engineering or bachelor s degree preferred.
Strong analytical and critical thinking skills.
Strong verbal and written communication skills.
Proven experience working in a fluid environment that is ever growing and changing.
Ability to multi-task and prioritize work effectively.
Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.Along with strong knowledge on Enterprise Level Backup and Recovery Solutions ( Preferably working knowledge of OpenText Data Protector), we are looking for below skills.
- Proficient in backup/recovery (file-based, Backint, snapshot)
Skilled in HANA Studio & Cockpit for monitoring and troubleshooting
Knowledge of BRTools-based backup/recovery
Experienced in backup policy setup and management
Proficient in log-based failure analysis
Skilled in RMAN-based backup/recovery
Experienced with RAC & Data Guard for HA/DR
Proficient in configuring policies, scheduling, and troubleshooting via logs

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Software Development

Waterloo ON

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Sr. Technical Support Specialist