Sr. Technical Suite Specialist

Role & responsibilities

• Become the technical product content owner for assigned software products responsible for content and enablement of Customer Training and Support.
• Maintain ownership of all training materials for assigned products for both customer training and internal enablement training.
• Create and maintain world-class customer training courses that drive user engagement and sustains product usage.
• Develop and/or maintain training materials for new releases and new applications in the industry.
• Partner with Product Management to understand new features and help design effective training materials around them.
• Partner with implementation Engineering to understand new implementation guidelines for software suites.
• Partner with targeted customers to build understanding of their business needs and challenges and create appropriate use cases to bolster the standard training content.
• Provide high-quality intermediate/advanced level training content, based on the relevant principles of engineering and industrial processes, to AspenTech customers and internal employees.
• Develop and perform Train the Trainer programs to promote trainer development and increase trainers product knowledge.
• Collaboration with other AspenTech functions to maintain and develop business opportunities.
• Other tasks may include: Deliver onsite support and consultancy; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTechs web knowledge base.

Preferred candidate profile

• Bachelors degree required in Information Technology, Electrical Engineering, Systems Engineering or related technical field. Master's degree preferred. Strong technical background in automation and computers
• 4-6 years of relevant experience preferred. University experience may count.
• Previous experience with AspenTech OSI software or public utilities.
• Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
• Exceptional collaboration and networking skills.
• The ability to identify opportunities with a strong customer first mindset.
• Ability to manage multiple responsibilities and competing priorities
• Potential to travel. Travel is usually less than 10% and may occasionally be international.