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Sr. Technical Program Manager, Central CFFExperience & Prime

Sr. Technical Program Manager, Central CFFExperience & Prime

Amazon

5 - 10 years

50 - 85 Lacs

bengaluru

Posted:5 days ago| Platform:

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Skills Required

operational excellence architecture design review manager program management project management technology solutions customer experience project delivery distribution system monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Are you passionate about building innovative technology solutions that drive Prime membership growth and deliver personalized experiencesJoin our IES Prime team where youll lead complex technical programs across multiple stakeholders to create differentiated customer journeys throughout the Prime lifecycle. In this role, youll leverage your deep technical expertise in large-scale distributed systems to drive strategic initiatives that connect various Amazon systems, enhancing the end-to-end Prime experience for customers in Emerging Markets.
Working at the intersection of customer experience and technical implementation, youll tackle challenges across distributed systems, customer-facing applications, high-throughput production environments, and the application of ML/AI to enhance the Prime membership journey. This unique position offers exceptional visibility across Amazons ecosystem while contributing to Primes north star vision of becoming Earths most engaging, satisfying, and loved membership program. 1. Define and validate complex program requirements across multiple stakeholder teams, solving ambiguous problems and proactively identifying risks related to Prime lifecycle experiences 2. Partner with engineering teams to create high-level technical designs and architectural for implementing solutions that integrate with various Amazon systems, ensuring scalability and performance for high-volume customer experiences 3. Drive end-to-end program management for technical initiatives that enhance Prime membership growth, benefit engagement 4. Lead technical discussions with cross-functional teams to align business needs with technical constraints, making smart trade-offs between short and long-term requirements 5. Streamline processes and implement operational excellence procedures to improve concurrent project delivery while monitoring metrics and program health A day in the life As an example Your day begins with leading a cross-team planning session to align stakeholders on integration challenges for an upcoming Prime benefit enhancement. Youll brainstorm solutions for scaling a personalized post-signup journey, then unblock your team by facilitating a design review with partner engineering teams. Afterward, youll contribute to the teams architectural evolution during a technical review session, analyze program metrics, and prepare updates for leadership on the progress of your initiatives that improve Primes value-for-money promise in price-sensitive markets. 5+ years of technical product or program management experience 7+ years of working directly with engineering teams experience 3+ years of software development experience 5+ years of technical program management working directly with software engineering teams experience Experience managing programs across cross functional teams, building processes and coordinating release schedules 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

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Sr. Technical Program Manager, Central CFFExperience & Prime