Sr Technical Consultant - Cloud

• Work closely with internal stakeholder to get the cases resolved within the SLA/OLA timelines;
• Basic Knowledge on Cloud Azure and infrastructure concepts needed
• Project coordination with internal and external stakehol
• Builds collaborative relationship with internal stakeholders and work with them proactively to get the issues fixed
• Adhere to Cloud policies, procedures, methodologies, and quality standards.
• Escalates issue that may have a impact
• Work with Shift leads internally to resolve project issues, escalating to appropriate parties as needed.
• Provides regular communication and status reporting with internal stakeholders and with customers
• Keep Consulting informed about issues being worked/analyzed, providing frequent, and meaningful updates.
• Follow up with internal teams to ensure their technical issues are resolved
• Must be able to work flexible hours as needed including being available for off hours support
• Knowledge of ITIL framework is preferable
  

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