Sr Tech, Field Svc

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Job Title: Senior Tech - Airport IT Field Support
Location: Cochin
Job Type: Full-Time
Work Schedule: Rotational Shifts (24/7/365 Operations)

About the Role

We are looking for a highly skilled and customer-focused Airport IT Field Support Technician to provide hands-on technical support for mission-critical airport passenger processing systems and associated infrastructure. You will be a key player in ensuring system availability, performance, and reliability in a fast-paced, high-security airport environment.

This role requires strong troubleshooting abilities, a proactive mindset, and the ability to operate efficiently under pressure. You'll be responsible for maintaining both software and hardware components, supporting end users, and collaborating with vendors and internal IT teams to resolve issues and improve performance.

Key Responsibilities

• Provide frontline technical support for airport IT systems including CUPPS, CUSS, SBD, FIDS, and biometric systems.
• Troubleshoot and repair hardware, software, desktops, printers, and network devices.
• Ensure IT infrastructure is maintained to the highest standards to ensure operational continuity and system efficiency.
• Perform system monitoring, patch management (Windows OS), antivirus updates, and security compliance.
• Deliver high-quality, face-to-face support in a customer-facing environment, ensuring prompt issue resolution and maintaining SLA performance.
• Collaborate with vendors and internal teams to develop and refine IT support strategies and procedures.
• Assist with installations, special projects, and system upgrades as required.
• Manage and maintain servers, operating systems, network connectivity, and equipment such as routers and switches.
• Maintain and uphold Collins Aerospace (or client) security and operational standards.
• Mentor junior technicians when needed and contribute to ensuring efficient day-to-day operations.

Required Qualifications

• Experience:
  • Minimum of 5 years in a field service or technical support role, preferably in an airport/aviation IT environment.
  • Hands-on experience supporting and troubleshooting systems such as:
    • CUPPS, CUSS, SBD, AODB, AOS, RMS, Bag Messaging, FIDS, Biometrics, Security Gates, and related infrastructure.
• Education:
  • Associate's degree in a relevant discipline or an equivalent of 3 years of demonstrated experience in lieu of a degree.
• Technical Skills:
  • Strong troubleshooting and support experience for desktops, printers, peripherals, and business applications.
  • Proficiency with Microsoft Windows environments, including patching and antivirus maintenance.
  • Experience with server and network hardware, connectivity, and structured cabling.
  • Understanding of backup processes and system security protocols.
• Soft Skills:
  • Strong interpersonal and communication skills in a high-demand customer service setting.
  • Ability to work independently as well as part of a team in rotating 24x7 shifts.
  • Adaptability to handle multiple tasks and escalate issues effectively when necessary.

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or similar.
• Experience working with Collins Aerospace-installed systems and technologies.
• Familiarity with ITIL processes and ticketing systems.

Why Join Us?

• Work in a dynamic airport environment on cutting-edge aviation technology systems.
• Be part of a 24x7 team that keeps critical operations running.
• Opportunity to grow in a technically advanced and mission-critical infrastructure environment.
• Make a real impact on airport operations and passenger experience.

Ready to take your IT skills to the runway? Apply today and be part of a team that keeps airports moving.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

• Group Term Life Insurance.

• Group Health Insurance.

• Group Personal Accident Insurance.

• Entitled for 18 days of vacation and 12 days of sick leave annually.

• Employee scholar program

• National Pension Scheme

• LTA

• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all India positions require a background check, which may include a drug screen.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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