SR. SUPPORT ENGINEER

Hi Everyone,

About the Company

HCLTech is a leading global technology company that focuses on providing innovative solutions and services to its clients. Our mission is to deliver exceptional value through technology and to foster a culture of collaboration and inclusivity.

About the Role

We are currently hiring for the position of SR. SUPPORT ENGINEER. This role is crucial in ensuring that our clients receive the highest level of support and service.

Responsibilities

• Provide support for various platforms including Zendesk, ServiceNow, Freshdesk, Salesforce, Asana, and Slack.
• Collaborate with team members to resolve client issues efficiently.
• Maintain documentation of support processes and client interactions.

Qualifications

• Experience: 2.5 Yrs - 5 Yrs
• Location: Chennai
• Notice Period: immediate to 30 days

Required Skills

• Proficiency in Zendesk
• Experience with ServiceNow
• Familiarity with Freshdesk
• Experience of Salesforce
• Experience using Asana and Slack

Preferred Skills

• Strong problem-solving skills
• Excellent communication abilities
• Ability to work in a fast-paced environment

Pay range and compensation package

Details regarding the pay range or salary will be discussed during the interview process.

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