Sr Specialist HR Shared Services

Your Job

• Manage the end-to-end employee life cycle of the employees (Hire to Retire)
• Assist in managing HR inquiries and employee requests, ensuring timely and accurate responses.
• Support the HR team in administrative tasks, including data entry, file management, and maintaining employee records.
• Manage Helpdesk as per defined SLAs and metrics
• HR Service Delivery: Oversee daily HR operations, including onboarding, offboarding, and transactional services.
• Process Improvement: Identify opportunities to streamline HR processes and improve efficiency.
• Compliance: Ensure adherence to HR policies and legal regulations.
• Data Accuracy: Maintain the integrity and accuracy of HR data in HR systems.
• Customer Satisfaction: Address employee queries and ensure a positive employee experience.
• KPI Management: Monitor and report on key performance indicators (KPIs) for HR Shared Services.
• Project Management: Lead HR projects and initiatives, such as system upgrades or process redesign.
• Collaboration: Work with other HR teams, HR Business Partners, and other departments.
• Continuous Improvement: Identify and implement process improvement initiatives to enhance the HR Shared Services function.

Other Responsibilities:

• Strong leadership, communication, and interpersonal skills.
• Experience in HR administration, payroll, benefits, and other HR functions.
• Knowledge of HR policies, procedures, and legal regulations.
• Experience with HR systems and technology.
• Problem-solving and analytical skills.
• Ability to manage multiple priorities and work under pressure.
• Excellent customer service skills.
• Knowledge of HR process improvement methodologies

Required Qualifications

• Bachelor s degree in human resources or related field, or equivalent experience.
• Experience in leading and managing a team.
• Relevant certifications (e.g., SHRM-CP, SHRM-SCP) may be preferred.

Years of Experience

• Minimum 8-10 years of relevant experience in HR administration
• Preferably AMS region HRSS (hire-to-retire) experience.