Sr. Specialist, Account Manager

Job Title:

Job Description

Role and Key Responsibilities:

• Directly responsible for client renewal contract opportunities, revenue, and renewal rates for assigned territory.
• Conduct sales activities like making large number of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure
• Manage and be responsible for gross churn, net retention, and revenue for assigned territories
• Stay up to date with client product training and market benchmarks
• Identify opportunities to retain as well as opportunities for extended terms & additional growth.
• Be an expert in client products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals.
• Manage the different facets of subscription and support renewals
• Prepare the renewal letters, quotations, invoices, and notifications
• Contact clients directly to negotiate terms and conditions and render renewal contracts
• Position services and escalate pain points to the Sales and Customer Success team
• Forecast trends and suggestions on how those trends can enhance retention rates
• Bridge between Sales, Finance and Customer Success
• Refine renewal strategies that proactively engage a client in chopping the churn rates
• Augment the upsell and cross-sell opportunities
• Work with the product team to receive feedback on the growing requirements of a customer

Location:

Language Requirements:

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