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Jobs in bengaluru
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Iitjobs Inc.
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Sr. Software Developer (IVR)

Sr. Software Developer (IVR)

5 - 10 years

|

15 - 30 Lacs

Posted:7 hours ago| Platform:

Apply

Skills Required

acd ivr call flow ccaas telephony integration genesys sip

Work Mode

Remote

Job Type

Full Time

Job Description

Sr. Software Developer (IVR)

Experience

Remote Job

Contact Center Solution Design and Implementation
IVR Systems Development (Google CCAI, Genesys Cloud, Amazon Connect, Five9, Cisco, Avaya, or other CCaaS platforms)
API, Web Services, Messaging, CMS, Ticketing Systems, and Backend Integrations
Automatic Call Distribution (ACD), Computer Telephony Integration (CTI), Call Routing, Queues, RTI, Queue Management, Skill-Based Routing, and Escalation Paths
Live Agent Operations (Disposition Codes, AHT, Warm/Cold Transfers)
Call Flow, Agent Script, and Customer Workflow Design
SIP and Telephony Integration
Communication and Interpersonal Skills
Team Collaboration and Independent Work Abilities

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