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Sr Program Manager, Partner Engagement

Sr Program Manager, Partner Engagement

Amazon

6 - 11 years

20 - 25 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

automation change management analytical process improvement workflow troubleshooting adobe user management analytics monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Regularly review intake processes and user feedback to ensure implementation is meeting expectations, making adjustments to processes as needed to improve the end user experience and metrics
Collaborate with cross-functional stakeholders to understand current state, difficulties and offer Workfront solutions to meet those challenges Support day-to-day system needs and adjustments such as user management and experience, data integrity, audits, as well as user troubleshooting. Lead troubleshooting efforts and track support ticket requests shared by users Setup scalable mechanisms/process to fix and reduce upstream defects. Implement new functionality and drive automation initiatives by partnering with including API and Fusion integrations. Configure Workfront platform to meet business requirements and provide work management transparency through accurate and effective reports and dashboards Create, share, and update reports and dashboards as requested by leadership, partnering with stakeholders on requirements -Create and deliver training content for cross-functional teams on system functionality, updated features, and new processes. Maintain documentation for processes, adoption, standardization, alignment. Create and lead Workfront Center of Excellence to support the goverce and prioritization requirements for the organization Review and prepare for Workfront releases, implementing new functionality and communicating new features as needed Be a visible and vocal role model across the wider business for Amazon s customer-centric culture, championing Selling Partner needs and using data and technology to anticipate and exceed them. Experience owning program strategy, end to end delivery, and communicating results to senior leadership Experience using data and metrics to determine and drive improvements 6+ years of relevant work experience with 4+ years experience supporting teams and business requesters Demonstrated experience designing and mapping processes, and charting interaction layers across users, processes, systems, data, and goverce Demonstrated experience architecting Workfront solutions Ability to clearly capture and communicate processes, changes, and designs to non-technical peers Strong understanding of processes and workflows and project lifecycles Proficiency in building automation and integrations using Adobe Fusion, leveraging best practices to analyze and select the optimal approach Analytical mindset with strong problem solving and process improvement abilities. Excellent communication skills, with the ability to present technical solutions to business stakeholders Master of Business Administration with a minimum of 2 years work experience within e-commerce industry. Experience in fast paced and ambiguous environment Demonstrated ability to work independently to drive projects to completion Tenacity to develop ideas independently and thrive in a fast-paced environment Experience working with cross-functional teams

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Sr Program Manager, Partner Engagement