Implementation Engagement Manager

A Day in Your Life

In this role, youll be responsible for the planning and successful implementation of Black Duck solutions to help the world s leading technology companies meet their software security goals .

• Project Management:

  You ll serve as project lead and own a ll functional aspects of the engagement. This includes requirements gathering and translating the scope of work into a project plan containing milestones, deliverables, dependencies, critical path, and RACI.

• Delivery:

  You ll coordinate people (vertical, horizontally) and processes to ensure projects are delivered on-time, on-track, and within budget to consistently produce high quality outcomes .

• Communication:

  You ll establish and maintain relationships at all levels of the customer organization including project team members, executive sponsors and key stakeholders .

• Status Reporting:

  You ll develop status reports and communicate clear, accurate , and timely updates regarding project health and progress

• Risk Management:

  You ll diagnose implementation challenges / risks, develop contingency plans, and implement changes to drive risk mitigation .

• Cross-Functional Collaboration:

  You ll lead cross-functional teams (collocated and remote) to ensure stakeholders ( Sales , TAMs, CSMs, Tech Support, SEs, etc. ) are aligned and informed .

• Accountability:

  You ll set clear expectations with internal and external team members and hold the m accountable for deadlines and project deliverabl es.

• Process Improvement:

  You ll d ocument lessons learned and recommend process and methodology improvements to improve execution on future projects .

About You

You ll have:

• At least

  5yearsofexperience in a client-facing professional services, consulting, or project management role.

• Proven ability to lead 5-10 person implementation teams to deliver multi-workstream projects .
• Proactive, thorough, and transparent in communication - people rarely need to follow up with you.
• Process driven and have a strong desire to create, implement, and iterate on processes that lead to a standardized and positive customer experience.
• Exceptional EQ, critical thinking and problem-solving skills
• Experience working in a global environment and supporting customers in different time-zones.
• Experience with mixed onshore/offshore delivery models.
• Proven ability to lead projects for both

  SaaS and On-prem solutions

  .
• Willingness to work

  flexible hours to support North America and EMEA customer engagements

  .

You May Have:

• A track record of managing onboarding / adoption focused professional services and customer success engagements for complex products.
• Familiarity with the

  DevOps and Application Security

  space

• PMP, PRINCE2 Foundation/PRINCE2Practitioner

  , or other project management certification .
• Experience with

  PSA and Project Management tools

  , preferably with one or more of the following: Salesforce , TeamWork , Certinia , Confluence, Jira

Your Education:

• A bachelo rs or masters degree