Sr. Program/ Delivery Manager

Job Description

Manage vertical Delivery Unit (DU) consisting of multiple Accounts units and manage 200-1000 employees, from a program’s delivery, people, financial and operational aspects Manage the budget P&L and Responsible Revenue & Margin for the Delivery Unit Manage & grow the assigned Delivery Unit through delivery of portfolio of programs / projects in the service area and enhancement of service offerings Strategize and ensure creation of mechanisms, processes, etc. to enable the delivery of programs / projects across various time zones Drive high customer satisfaction scores, operational margins and other goal matrix parameters Drive propositions and work with Sales proactively to create and win business Ensure that industry trends and developments are analyzed and solutions and IP’s relevant to the service area are developed to enable solution led services Build and mentor teams and thereby enhance competencies to ensure organizational leadership in the service area Drive delivery excellence in the vertical leveraging organizational level quality initiatives Drive value creation in the assigned vertical Collaborate with different service lines to provide End to End offerings and enhanced delivery experience Specific competencies Experience in managing delivery programs in Embedded product/software development or Mechanical development projects for Automotive OEMs or Tier 1suppliers Experience in Automotive Electronics domain is added advantage Work closely with both internal & external stakeholders for driving growth and delivery excellence. Self-driven with an interest to identify and improvise business processes Excellent articulation and interpersonal skills. Strong Stakeholder Management experience Excellent silks in managing customers and teams with diverse culture Accountable for all Services lines within the DU Participate in customer escalation meetings, strategy discussions, RFP defense, sales-delivery planning meeting, etc. Responsible for building Technical relationship with the customer Responsible for people management support of onsite resources Works closely with Sales team to identify opportunities for EN and NN business growth, Proposal presentations jointly with sales. Responsible for the Account ACSAT and Value creation Analyze the Automotive Industry demands, and related emerging technologies. Maintain regular contact with existing clients, discuss on pain-points and solution aspects, ramp-up propositions Show more Show less