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Eurofins
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Sr Product Sustenance Engineer

Sr Product Sustenance Engineer

Eurofins

5 - 10 years

11 - 15 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

application software support customer coordination stlc process application support sdlc rest project management itil framework t-sql stlc sql server sql iis configuration uml devops debugging troubleshooting api product engineering

Work Mode

Work from Office

Job Type

Full Time

Job Description

POSITION TITLE (ENGLISH) Senior Product Sustenance Engineer
REPORTING TO Manager
REPORTING LOCATION Bangalore
WORKING LOCATION Bangalore
NUMBER OF FTEs UNDER RESPONSIBILITY 0
SUMMARY OF POSITION AND OBJECTIVES (maximum 500 characters (not including spaces) for short position posting and introduction of posting on Eurofins website and career portals)
The Product Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support of the Applications / suite of applications. They will work closely with the Eurofins resources working in Labs, Business Analyst and Service Desk to provide Level 2 support and to ensure timely and efficient resolution of IT application-related incidents and service requests, while supporting Change and Problem management process. POSITION & OBJECTIVES (maximum 1000 characters (not including spaces) for posting on Eurofins website and career portals):
Job description
Below are technical expertise needed for this Senior Product Sustenance Engineer (L2 Support) role.

Minimum 5 years of experience in application support.

Customer focused and goal orientated with keen attention to detail.

Excellent analytical and problem-solving skills.

Excellent verbal/written communication skills. Good competent in English.

Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries)

Have good practice on ITIL framework to assist in day-to-day BAU Operations.

Experience in working with cross functional teams spread across geographies.

Good knowledge of IIS troubleshooting & ability to read the event viewer logs from Windows server.

Application troubleshooting and ability to coordinate with multiple teams to solve the issues.

Proven ability to work within service level agreement in order to solve customer issues.

Excellent customer coordination skills. Interaction in a constructive manner to better understand the problem.

Responsible to drive all technical and functional issues towards closure.

L2 support - diagnosis, investigation, resolution, coordination with business, application owners.

Creation of ticket and tracking through lifecycle

Co-ordinate with L3 support for application bug/ enhancement requirement.

Willing to work in 24x5 support environment.

Very good knowledge in SDLC and STLC process.

Escalate and follow-up in a timely manner about all blocking issues and issue deviation from SOPs.

Technical Knowledge:

Understanding of single sign on.

Good knowledge of DB, SQL & understanding of UML.

Any experience in handling functional needs / conducting functional sessions is added advantage.

Experience in debugging the apps with API / REST services.

Experience in cloud concepts & handling of application hosted on cloud .

Understand of terraform, Observability, Error handling in Cloud setups.

Writing automated scripts / queries for validating applications would be appreciated.

Any Azure / DevOPS certification

Personal Qualities:

Excellent analytical and problem-solving skills.

Excellent verbal and written communication skills

Successful teamwork experience and demonstrated leadership abilities are required.

Proven ability to transfer knowledge and stay aware of current trends and technical advancements.

Ability to articulate and present different points-of-views on various technologies.

EVOLUTION (for publication on Eurofins website and career portals)
What we offer:

A launch pad into various senior management opportunities within the many business lines of Eurofins globally or into the management hierarchy in our different corporate functions.

The opportunity to grow your project management skills in a demanding, fast growing organization.

A chance to become part of a highly motivated international team of professionals.

In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility). QUALIFICATIONS AND EXPERIENCE REQUIRED (maximum 500 characters (not including spaces) for short position posting and for posting on Eurofins website and career portals)

BE/MCA or any other equivalent degree.

5 year experience in Software Application support teams.

Just some of the benefits we offer are:

Gym membership

Company pension scheme

24/7 Employee Assistance programme (Offering Legal, Financial, Medical advice and counselling), and many more

The Location:
Eurofins Digital Testing offices are based in Bristol City Centre. We are right next to Cabot Circus and many bars and restaurants. Our office is easy to commute to and has fantastic views over the city centre too. This area is a great place to live and work, with lots going on. Why Should You Apply?

Competitive pay with a well-established and growing international company.

Good benefits and flexible working opportunities.

Great location within the city centre.

Opportunities to progress and grow with the company.

Occasional opportunities to travel and work around the UK and internationally.

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Sr Product Sustenance Engineer