Senior Software Engineer

Zendesk

6 - 11 years

30 - 35 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

continuous integration rest redux cd software testing version control ci/cd relational databases javascript ruby cypress shipping ruby rails rails design mysql typescript graphql javascript frameworks ci cd pipeline communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Independently contribute to the design, development, testing, and deployment of high-quality, efficient software solutions.
Collaborate with multiple teams and disciplines to create reliable, secure, performant, extensible, and scalable solutions for our enterprise customers.
Make smart technical decisions and effectively communicate the rationale behind them to engineering teams and stakeholders.
Ensure code quality, maintainability, and scalability by adhering to best practices and industry standards.

Collaborate & Deliver High-Impact Solutions

Work closely with Product Managers, Designers, and Engineering Leaders to define and execute on technical direction.
Identify and mitigate potential issues in development, testing, or delivery stages.
Participate in application improvement discussions, project initiatives, and feature design to drive continuous enhancements.
Build reusable components and code that improve development efficiency and consistency.
Participate in code reviews, providing constructive feedback to maintain high engineering standards.
Own end-to-end delivery, ensuring features are shipped with high quality, reliability, and performance.

Mentor, Guide, and Strengthen the Team

Mentor, pair with, and train team members to foster continuous learning and growth.
Promote a learning culture within the team, ensuring equal opportunities for skill development.
Conduct research and introduce best practices to enhance team efficiency and innovation.
Participate in on-call rotations after an initial training period, ensuring system reliability and uptime.
Actively participate in common agile development ceremonies.

What We re Looking For

Required Qualifications

6+ years of professional experience designing, developing, testing, and shipping stable and reliable software solutions in production environments.
4+ years of experience working with Ruby on Rails and relational databases such as MySQL/Aurora.
Knowledge of JavaScript and TypeScript, as well as frameworks like React and Redux.
Experience with testing libraries such as Cypress, Jest, and React Testing Library.
Deep experience working with GraphQL and REST APIs, designing and implementing scalable data layers.
Proven ability to architect, design, and deliver large-scale, enterprise-grade software solutions.
Strong experience with version control tools, CI/CD pipelines, and modern development workflows.
Experience leading and mentoring teams of engineers while collaborating closely with Design, Product, and Engineering counterparts.
Ability to operate autonomously and drive projects forward with minimal oversight.
Excellent problem-solving, critical thinking, and collaboration skills.
Strong verbal, written, and interpersonal communication skills in English.

Preferred Qualifications

Experience in identifying opportunities to effectively utilize AI and machine learning capabilities to enhance application functionality and improve user experiences.
Strong understanding of JavaScript and TypeScript fundamentals, JavaScript frameworks (React, Redux), and testing libraries (Cypress, Jest, React Testing Library)
Experience independently architecting and delivering solutions on projects at enterprise scale.
Understanding of micro frontends and federation architectures.
Familiarity with container orchestration technologies such as Kubernetes and deployment tools like Spinnaker.
Understanding of security best practices for backend development and data protection.
Experience with performance optimization and monitoring tools to ensure high system availability and responsiveness.
Previous experience with Zendesk or similar customer support platforms is a plus.

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