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Design software in accordance with business requirements
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Develop software including quality assurance
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Maintain and operate the software in production
Manage and Mentor Provide senior technical support to the technical staff and leadership support to the management staff in the team
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Contribute to the broader team management activities including Business Cases, Budgeting, Improvement Activities, Planning, etc
Skill/Technical Expertise
Description
Health Safety and Environment (HSE) Leadership
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You visibly and proactively demonstrate commitment to the health and safety of employees, contractors, suppliers, the community by eliminating or, if not reasonably practicable, minimising health, safety and environmental risks.
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You take accountability for the health, safety and environmental performance within your area of accountability and role model the safe and responsible behaviours expected of our employees, contractors and suppliers.
Recovering from setbacks
Demonstrating the ability to quickly recover from setbacks and applying mindset and behavioural agility to deliver business outcomes in a complex and ambiguous environment
Skilled
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Remains calm in adverse situations and develops options for next steps
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Bounces back from setbacks quickly and helps others to learn from and share their experience
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Accommodates and responds to unforeseen change with enthusiasm
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Questions traditional way without concern for personal impact
Customer engagement
Working to create a simple and brilliant experience across all of our interactions
Beginner
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Develops and uses new and effective customer engagement and feedback methods
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Recommends and supports the implementation of actions which address customer pain points
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Provides guidance to others on how to balance following policy with doing the right thing for the customer
Driving accountability
Driving a culture of accountability in our people and teams to ensure we meet our customers needs and deliver what we set out to achieve
Skilled
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Articulates how accountabilities contribute to Telstra s broader strategic direction
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Reviews progress against performance metrics and changes activity to meet expectations
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Reduces duplication by leveraging existing work
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Celebrates success regularly and delivers consequences for under performance