Sr Product Manager - Process Innovation & Automation

As a Sr Product Manager, you will lead the vision, strategy, and execution of conversational AI experiences. Your goal is to enhance how user personas interact with AI by leveraging Generative AI, user feedback, and research to improve NPS and engagement.

In this role, you will:

• Define and drive the roadmap - Develop a clear strategy, set key objectives (OKRs), and prioritize the highest-impact work.
• Collaborate across teams - Work closely with engineering, design, data, and various teams to build best-in-class AI experiences.
• Be the voice of the product - Align stakeholders, ensuring the product team has the direction and support needed for success.
• Stay market-aware - Continuously assess trends, refine the product vision, and adjust priorities based on user needs and business impact.
• Lead with influence - Drive alignment across teams, foster open communication, and champion innovation.Execute with urgency - Overcome challenges, adapt to changing needs, and ensure
• progress toward goals.
• This role requires strong product leadership, cross-functional collaboration, and a passion for intelligent, user-friendly conversational experiences. Job duties may evolve based on business needs.

Key Responsibilities

Vision Strategy - Co-define and drive the multi-year roadmap for conversational AI experiences with stakeholders

Generative AI Expertise - Leverage in-house AI/Gen AI chat experiences platform to enhance chat interactions, optimize responses, and personalized engagement.

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OKRs Measurement - Establish key objectives, track performance, and report progress against product goals.

Stakeholder Engagement - Collaborate with internal teams (Engineering, UX, Data Science, Business) to align priorities and drive execution.

User Research NPS Optimization - Collect insights from user interactions, analyse feedback, and refine AI experiences alongside the stakeholders.

Cross-Functional Leadership - Lead cross-team meetings, resolve blockers, and ensure alignment on roadmap execution.

Influence Without Authority - Drive alignment across teams by effectively communicating priorities and product impact.

Conflict Management - Navigate differing viewpoints and drive consensus among stakeholders.

Storytelling Communication - Craft compelling narratives to articulate product vision, business impact, and AI capabilities.

Technical Acumen - Understand AI-driven conversational platforms, APIs, and system integrations.

About you

8+ years of total work experience with 6+ years of product management experience, preferably in Conversational AI, AI-driven platforms, or customer experience products.

Proven ability to set a long-term product vision and execute against a roadmap.

Experience with Generative AI, NLP, or chatbot technologies.

Strong analytical mindset with experience in setting OKRs and measuring product success.

Ability to influence without direct authority, working across multiple teams and stakeholders.

Exceptional communication and storytelling skills to articulate product strategy and impact.

Experience working with engineering, UX, and data teams to drive AI product development.

Strong problem-solving and conflict resolution skills in a cross-functional environment.

Ability to thrive in ambiguous and fast-paced environments, adapting to new challenges.