Sr. Officer/Officer - Card Operations

BOBCARD

3 - 5 years

3 - 5 Lacs

Mumbai Goregaon

Posted:10 hours ago| Platform:

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Skills Required

Credit Card Card operations Re-KYC activities CKYC Credit Card Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

1. Re-KYC & Demographic Updates (DA) Process Management:

End-to-end handling of Re-KYC activities specifically, Manage the receipt and processing of physical documents submitted for Re-KYC & DA activities.
Responsible for handling PAN-India customer requests related to email and portal issues concerning demographic amendments. This includes changes to mobile numbers, email addresses, dates of birth, names, addresses, and Re-KYC updates.
Thorough verification of customer-submitted documents before processing Re-KYC requests.
Any discrepancies or anomalies identified during document review must be promptly escalated to the Reporting Manager.
Ensure that all requests are processed only after receiving the necessary approvals.
Maintain accurate MIS and logs for all Re-KYC requests received versus successfully processed cases.
Manage the assigned portfolio efficiently, ensuring no gaps or delays in processing.

2. CKYC Updates and Modifications:

For Re-KYC cases involving address updates, ensure timely uploads to the CKYC portal in line with regulatory requirements.
Staff must accurately update customer details and upload supporting documents to the portal on a daily basis.

Job specific skills:

Applicants should possess the following attributes:

A proactive team player with a collaborative approach and a quick learning ability
In-depth understanding of Re-KYC processes
Familiarity with CKYC processes is an added advantage
Strong analytical skills with high attention to detail
Proficient in data entry and experienced in using Microsoft Excel effectively.

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