Sr. Officer/Officer - Card Operations

Role & responsibilities:

Key highlights of the role are listed below (purely indicative and not limiting):

This position would include the mentioned set of responsibilities but not limited to:

• Understand & manage complete chargeback Processes (Issuing & Acquiring Chargeback Knowledge), Identify Risk Control Issues in the process.
• Manage relationship with Operations Unit head to ensure the control environment and reporting is robust.
• Creating robust MIS and assess chargeback performance and control adherence
• Report over all chargeback operations in a timely manner
• Oversee all network settlement activity to be performed on timely basis
• Timely reconciliation of chargeback, monetary adjustments and network General Vouchers & Tally ledgers (VISA/MasterCard/RuPay)
• Review the CHBK related supporting docs for chargeback, Download Re-Presentment documents from network portal & share with cardholder and also immediate communication with cardholder and Pre-arbitration action.
• Analysis and Representation of the chargebacks-Acquiring side & preparing documentation for the same. (Scanning & uploading of c/s & document copies).
• Responding to Pre-Arbitration, Pre-compliance and Arbitration & Compliance filling.
• Maintenance, Management and fund related activities of various Bank Accounts, General Ledger and Reconciliation of Chargeback recoverable heads.
• Understand merchant fraud trends and manage early detection and reduction of financial exposures. Tracks chargeback and refers fraudulent activity to the appropriate action
• Makes decision in a timely manner balancing between need of actions and related analysis
• Understands applicable compliance, regulatory guidelines and practices.
• Download the Disputes & adjustment related Reports from PC Data View system on daily basis, Review, Analysis the same & updating in VISA, MasterCard & RuPay Chargeback master MIS.

Applicants should possess the following attributes:

• Ability to analyze problems/thinks critically
• Attention to details
• Communications skills
• Time management
• Relevant experience
• Positive attitude, team players