2 - 7 years

4 - 9 Lacs

Posted:1 month ago| Platform: Naukri logo

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Full Time

Job Description

Digital Transformation - Responsibilities: Software Development: Collaborates with Business users to implement cutting-edge technology solutions. Problem Solver: Implements effective solutions for business needs. Requirements: A bachelors degree in computer science, or a related field. A minimum of 2 years of experience in developing o Conversational AI IVR and chatbot using one or more of Amazon Connect, NICE, or Genesys o RESTful APIs integration Automate IVR and Chatbot to capture caller info and show it on agent desktops. Integrate IVR and Chatbot with financial systems using APIs to enable caller self-service. The candidate must be capable of independently handling technical and programming tasks Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams. Graduation

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Sutherland Global Services Inc logo
Sutherland Global Services Inc

Business Process Outsourcing

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