Sr. Manager - Technical Services - PVC

Customer complaints resolution # Coordinating with Regions/Customer to understand the customer issues & with respective manufacturers# sites on grade under complaints. # Co-ordinate with all stakeholders for complaint resolution. New Grade Development # Support review of existing or develop new grade specification based customer feedback / benchmark studies / Import Analysis & make changes in consultation with various stakeholders. # Based on feedback co-ordinate with regions/respective business group for customer trial/feedback & manage Customer feedback Business Development # Suggest customers on usage of RIL grades to replace conventional material. # Coordinate for in-house and customer trials with RIL Products # To support preparation of application notes/Promotion literature. Benchmarking Grades # Coordinate with regions for collection of competitor grade and for in-house evaluation and testing. # Co-ordinate with Manufacturing sites/Business group for possible improvement of existing company's grades if needed Optimized Additive/ Cost Reduction # Support review of additive packages based on end products/process requirements. # Understand end process for optimizing additive package in each of the grades. # Discuss with manufacturing team for possible changes in additive formulation. # Based on in-house work propose optimized additive package for trails to manufacturing sites. Product regulatory compliance # Coordinate with Product Groups on regulatory related issues like 3rd party certifications # Participate in review /finalization of BIS/ISO standards to promote the company's products & to coordinate/guide regulatory officers in ISO /REACH compliance. # Participation in BIS activities for new standards/modification Customer Co-ordination # Coordination with respective manufacturing site for grade performances and for quality review meetings. # Coordination with QC/Manufacturing site/Business group & region for lot mapping for specific customers. # Coordination with QC/Business group HO for release of near Prime lots for specific customers to avoid any down gradation (loss of value) and without any complaints from the customers Show more Show less