Sr. Manager - ServiceNow Architect

You will be part of a significant program at ManpowerGroup aimed at transforming the company's technology infrastructure on a global scale. The program involves centralizing and consolidating diverse legacy solutions across 60+ countries to establish an enterprise infrastructure organization. The goal is to create a resilient, elastic, and stable technology landscape that offers best-in-class service in a cost-effective manner, with strong operational controls and information security. As a key member of the Global Technology Infrastructure function, you will be responsible for designing and developing sustainable solutions for IT Operations, Security Operations, and Asset Management. **Key Responsibilities:** - Be a subject matter expert in technical design, development, and delivery of Service Management solutions. - Create high-level solution models and architectures aligning with organizational requirements. - Manage solution engineering roadmaps and drive the implementation of Service Management tools globally. - Deliver ServiceNow solutions to automate IT Service, Operations, Customer Service, and Risk management processes. - Ensure compliance with technology control standards and processes. **Qualifications Required:** - Deep understanding of Technology Infrastructure domains and industry knowledge. - Experience in driving Service Management standards and processes. - Ability to work collaboratively in an agile environment. - Possess strategic business solution development experience. - Strong communication skills for collecting requirements and describing product features and technical designs. - Implementation experience with ITSM tools such as ServiceNow, JIRA, and Remedy. Additionally, you will lead meetings with technology teams to discuss remediation status, roadblocks, and development plans. You will act as a senior technical expert for the planning, design, and delivery of ServiceNow solutions, provide end-to-end architecture for stakeholder requirements, and produce professional solution descriptions. Managing a multi-country, multi-entity, strategic engineering roadmap will be part of your responsibilities, along with engaging with architecture, technical lead, and engineering partners from various organizations. Your role will also involve ensuring compliance with remediation workflows, policies, procedures, and controls.,