Sr. Manager - ServiceNow Architect

You will be part of a significant program at ManpowerGroup aimed at transforming the company's technology infrastructure on a global scale. The program involves centralizing and consolidating diverse legacy solutions across 60+ countries to establish an enterprise infrastructure organization. The goal is to create a resilient, elastic, and stable technology landscape that offers best-in-class service in a cost-effective manner, with strong operational controls and information security. As a key member of the Global Technology Infrastructure function, you will be responsible for designing and developing sustainable solutions for IT Operations, Security Operations, and Asset Management. Your main responsibilities will include being a subject matter expert in technical design, development, and delivery of Service Management solutions. You will create high-level solution models and architectures aligning with organizational requirements, manage solution engineering roadmaps, and drive the implementation of Service Management tools globally. Your role will involve delivering ServiceNow solutions to automate IT Service, Operations, Customer Service, and Risk management processes while ensuring compliance with technology control standards and processes. Additionally, you will lead meetings with technology teams to discuss remediation status, roadblocks, and development plans. You will act as a senior technical expert for the planning, design, and delivery of ServiceNow solutions, provide end-to-end architecture for stakeholder requirements, and produce professional solution descriptions. Managing a multi-country, multi-entity, strategic engineering roadmap will be part of your responsibilities, along with engaging with architecture, technical lead, and engineering partners from various organizations. Your role will also involve ensuring compliance with remediation workflows, policies, procedures, and controls. To excel in this role, you should have a deep understanding of Technology Infrastructure domains, industry knowledge, and experience in driving Service Management standards and processes. You should be able to work collaboratively in an agile environment, possess strategic business solution development experience, and have led end-to-end engineering teams. Strong communication skills, particularly in collecting requirements and describing product features and technical designs, are essential. Moreover, you should have implementation experience with various ITSM tools such as ServiceNow, JIRA, and Remedy.,