Sr. Manager

Job Title: Manager – VIP Service (aka The Matchmaking Maestro)
Location: Bengaluru
Experience: 5–8 Years
Salary: ₹15 LPA
Education: MBA Preferred (but swagger > stamp)

What’s This All About

If you believe love is a serious business—messy, beautiful, and high-stakes—this role is your playground.

As the Manager – VIP Service, you won’t just lead a team of 40+ passionate advisors—you’ll guide a movement. This isn’t customer service. It’s customer obsession. You’ll blend operations, coaching, customer experience, and tech into one high-impact function. You’ll own outcomes, not just outputs.

If you’ve spent 3+ years building something that mattered (and loved the chaos), we’re already interested in you.

What You’ll Do

Read Between the Lines
Train your team to go beyond the script. Understand what customers mean, not just what they say.

Build Love Without Friction
Map the VIP journey. Spot leaks. Remove clutter. Rebuild the experience to feel effortless.

Lead Like You Actually Care
Coach, don’t command. Grow your team into a championship squad.

Make Tech Work for People
Use AI, dashboards, and automation to elevate human connection—not replace it.

Run It Like a Founder
Think P&L. Drive performance. Operate with a scale-first mindset. Own your zone.

Turn Tough Days Around
Handle escalations with grace. Win over tough customers. You don’t deflect—you deliver.

Who You Are

• Customer-first, always. You obsess over a great experience and can’t sleep over a bad one.
• Builder energy. You thrive in chaos and bring clarity, systems, and long-term thinking.
• People whisperer + Data junkie. You lead with heart and with metrics.
• Been there, built that. At least one 3+ year stint where you led a large B2C team with tangible business outcomes.
• Pressure-tester. You’ve done hard things and learned from them. Deadlines don’t scare you. Fire drills energize you.

What You’ll Get

• A mission with meaning. You’re helping people find soulmates, not just selling a service.
• Speed, not red tape. We move fast and fix fast—no corporate bureaucracy.
• Autonomy and accountability. Your team. Your zone. Your results.
• A steep learning curve. High growth, high responsibility, high reward.
• A team that gets it. Smart, kind, purpose-driven people who’ll have your back and push you forward.

Job Type: Full-time

Pay: Up to ₹1,500,000.00 per year

Schedule:

• Day shift

Application Question(s):

• Have you spent at least 3 years in one role leading a team?
• Have you worked in a B2C (business-to-consumer) environment?
• Have you ever designed or improved a customer journey or service process using tools like CRM, dashboards, or automation?

Experience:

• Team Lead: 5 years (Required)

Language:

• Telugu (Required)
• Kannada (Required)
• Tamil (Required)

Location:

• Bengaluru, Karnataka (Required)

Work Location: In person