Customer Support Executive (CSE)

Job Description

Job Summary: We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels. Key Responsibilities: Respond to customer queries via phone, email, and chat. Resolve issues efficiently and maintain a positive tone. Record all interactions accurately in the CRM system. Escalate complex cases to the appropriate teams. Collect customer feedback and reviews to improve service quality. Suggest improvements to enhance the support process. Maintain company standards in all customer interactions. Requirements: Bachelor’s degree any stream. 1 year of customer support or related experience. Good communication and interpersonal skills. Ability to multitask and manage time effectively. Customer-first mindset and problem-solving attitude. What We Offer: Supportive and collaborative work culture. Training and development opportunities. Clear career growth paths within the organization. Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Schedule: Day shift Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) CRM software: 1 year (Required) Customer support executive: 1 year (Required) Handling customer inquiries: 1 year (Required) Language: English (Required) Location: Noida, Uttar Pradesh (Required) Work Location: In person