Sr Manager Quality - US Voice Process

**Job Description:** As a Sr. Manager Quality with expertise in Call Quality Management within a contact center or BPO environment, you will play a crucial role in ensuring high-quality service delivery. Professionals with a blend of Quality, Operations, and Training exposure are encouraged to apply for this position. **Responsibilities:** - Possess a minimum of 10+ years of overall experience, with at least 3 years in a managerial role - Demonstrate strong expertise in Call Quality Assurance, especially in a contact center or BPO setting - Utilize QA tools, metrics, and reporting systems effectively - Exhibit strong leadership, communication, and interpersonal skills - Manage multiple priorities efficiently in a dynamic, fast-paced environment - Have exposure to process improvement methodologies like Six Sigma (preferred) - Hold a Bachelor's degree (required); additional certifications in Quality Management or related areas are a plus **Qualifications Required:** - Bachelor's degree in a relevant field - Minimum of 10+ years of experience, with at least 3 years in a managerial role - Strong expertise in Call Quality Assurance in a contact center or BPO setting - Experience with QA tools, metrics, and reporting systems - Leadership, communication, and interpersonal skills - Ability to manage multiple priorities in a fast-paced environment - Exposure to process improvement methodologies like Six Sigma (preferred) **Additional Details:** The company is looking for a dedicated Sr. Manager Quality with a focus on US Voice Process. The role entails working in the ITES/BPO/KPO industry, specifically in the ITES/BPO/Customer Service functional area. The employment type for this position is Full Time and Permanent. If you require more information, please refer to the job code GO/JC/139/2025 or contact the recruiter Brindha Kamaraj for further details.,