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1.0 - 3.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

Job Summary: Quality Analyst - Healthcare Voice Processes We are looking for a detail-oriented Quality Analyst (QA) with at least 1 year of QA experience in voice processes, preferably in the US healthcare domain. The ideal candidate will have strong analytical skills, a keen eye for detail, and the ability to evaluate and enhance service quality. This role focuses on monitoring agent performance, ensuring compliance with healthcare regulations, and driving continuous improvement in customer interactions. Night shift availability is required. In This Role You Will Monitor and evaluate outbound/inbound calls to ensure adherence to quality standards and compliance with HIPAA and other healthcare regulations. Analyse call recordings and provide detailed feedback to agents on communication, problem-solving, and compliance. Identify areas for improvement in agent performance and recommend actionable solutions to address gaps. Develop and maintain quality monitoring systems, checklists, and scorecards to track performance metrics. Collaborate with team leaders and trainers to design and implement improvement plans. Conduct calibration sessions to align quality standards across teams and ensure uniform evaluation practices. Prepare quality reports and dashboards, highlighting trends, common issues, and opportunities for improvement. Stay updated on industry standards, healthcare guidelines, and company policies to ensure ongoing compliance. Provide insights to enhance overall customer satisfaction and operational efficiency. We Are Looking For Someone Who Has At least 1 year of experience as a Quality Analyst in voice processes, preferably in the US healthcare sector. Strong understanding of quality assurance methodologies, call evaluation techniques, and compliance standards. Excellent verbal and written communication skills, with a focus on providing constructive feedback. Knowledge of healthcare processes, medical terminologies, and HIPAA regulations (preferred). Proficiency in using QA tools, CRM platforms, and reporting systems. Strong analytical and problem-solving skills, with attention to detail. Ability to multitask, prioritize, and meet deadlines in a fast-paced environment. Willingness to work night shifts. Educational Qualification Bachelors degree in any field (preferred: Healthcare Administration, Business Management, or related areas). Why join our ResultsCX team Frequent Employee events, games, parties, and all-around fun in the workplace Healthcare Benefits Opportunity to grow with ResultsCX if thats Your Greater About ResultsCX ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCXs 30+-year track record for reimagining the customer experience to meet consumers evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients. ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law. Show more Show less

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1.0 - 5.0 years

0 Lacs

karnataka

On-site

You are a Sequoia-backed SaaS startup called BiteSpeed, dedicated to developing an AI-native Marketing, Support & Sales suite for e-commerce brands. With a global presence and a strong investor portfolio including Sequoia Capital India, Kunal Shah, Gaurav Munjal, and more, you have raised $5.5M+ in funding. Your focus is on operational excellence in the Go-To-Market (GTM) function to drive revenue, marketing, strategy, systems, and execution. The role entails working closely with the CEO to optimize revenue and marketing operations, establish efficient processes, and lead the GTM engine. Your responsibilities will include: - Becoming the in-house expert on HubSpot and GTM tooling to manage automations, workflows, dashboards, and reporting systems. - Identifying and addressing leaks in sales funnels, onboarding, support, trial conversion, etc., by designing effective processes and cadences. - Taking ownership of business visibility by defining relevant metrics, creating actionable dashboards, ensuring clean data flows, and facilitating daily reporting. - Leading revenue planning, capacity forecasting, hiring ramp plans, and incentive structures aligned with growth targets. - Collaborating with the GTM team to ensure data compliance, process adherence, and operational excellence. To be a good fit for this role, you should have: - 1-4 years of experience in sales/revenue operations, managing dashboards, and lead flow management, preferably in an early-stage startup. - A passion for business and sales, with a willingness to roll up your sleeves and tackle challenges hands-on. - Comfort with the imperfections of early-stage startups and the ability to thrive in a dynamic environment. - High agency and adaptability to drive results and initiatives forward. This position is based in Bangalore. If you are excited about joining BiteSpeed and believe you have what it takes to excel in this role, send a personal note explaining your interest and suitability to talent@bitespeed.co with nikita@bitespeed.co in cc. Additionally, if you know someone who would be a great fit for this role, refer them to BiteSpeed. If they join the team, you will receive Apple Airpods Pro as a token of appreciation. For further information or inquiries, please reach out to talent@bitespeed.co.,

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0.0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

At Elanco (NYSE: ELAN) it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. Were driven by our vision of Food and Companionship Enriching Life and our approach to sustainability the Elanco Healthy Purpose to advance the health of animals, people, the planet and our enterprise. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, youll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals lives better makes life better join our team today! Your Role: Territory Sales Manager As a Territory Sales Manager, you will be responsible for driving sales growth and strengthening Elancos presence in the assigned region by engaging with veterinary professionals, farm owners, and distributors. Your role will focus on building strong customer relationships, executing company strategies, and ensuring timely product movement and payment collection. Your Responsibilities: Meet with veterinarians, farm owners, and other key customers to promote animal health products and generate profitable sales. Collaborate with distributors to drive product liquidation and encourage repeat purchasing. Follow up on outstanding payments from customers and distributors to ensure timely collections. Implement company strategies in the field, monitor competitor activity, and provide timely feedback. Achieve sales targets and maintain accurate records of customer and territory data. What You Need to Succeed (minimum qualifications): Education: Bachelors degree in Veterinary Science, Animal Husbandry, Agriculture, or a related field. Experience: Prior experience in animal health or pharmaceutical sales, preferably in a territory-based role. Top Skills: Strong communication, relationship management, and sales execution skills. What Will Give You a Competitive Edge (preferred qualifications): Strong understanding of the animal health market, including veterinary channels and livestock farming. Experience working with distributors and managing accounts receivable. Proven ability to meet sales targets and execute field strategies effectively. High levels of ethics, self-discipline, and accountability. Proficiency in reporting systems and Microsoft Office tools. Additional Information: Location: Based in India field-based role covering an assigned sales territory. Travel: Frequent travel required within the assigned region for customer engagement and distributor meetings. Must attend company meetings and training sessions as scheduled and comply with all company policies and reporting systems. Dont meet every single requirement Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don&apost necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles! Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status Show more Show less

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0.0 - 4.0 years

0 Lacs

kozhikode, kerala

On-site

As an Accounting Intern at Wydex Media in Calicut, you will have the opportunity to gain practical, hands-on experience in a real business environment. Whether you are a commerce student or a recent graduate, this internship is open to freshers who are eager to step into the world of accounting. Throughout your internship, you will receive training in bookkeeping and ledger handling, allowing you to develop essential skills in Excel and reporting systems. Additionally, you will benefit from mentorship and career guidance to support your professional growth. At Wydex Media, we prioritize learning by doing and are looking for individuals who are eager, committed, and ready to build their accounting careers from the ground up. If you are ready to take the next step in your accounting journey, we encourage you to apply and start your career with Wydex. For further information and to apply for this internship opportunity, please contact hr@wydexmedia.com. Join us at Wydex Media and embark on the path to a successful accounting career.,

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0.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Your Tasks Support of ongoing development tasks of the electrical pitch and yaw systems, from specification over prototyping to serial introduction Create relevant technical documentation, e.g. specifications, manuals and technical notifications etc. Project planning and continuous planning updates during the whole project in MS Project Development and improvement of KPI dashboards and reporting systems Follow up the task management via Jira with the whole team Data administration over the entire lifecycle (PDM/PLM) Your Profile M.Sc. in Electrical Engineering or similar background, preferably in the field of automation, electrical drives and/or project management Advanced knowledge in power electronic, electrical drives and/or electrical engineering Experience in Technical Writing as well as Confluence & Jira Advanced user of MS Project, KPI dashboards and reporting tools for project planning Fluent in English, both spoken and written. Proactive, confident, reliable and a good team player. Well-structured and autonomous way of working with a solution-oriented mindset as well as accuracy and efficiency Intercultural understanding and thriving on working collaboratively within cross-functional and global teams Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws. Show more Show less

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4.0 - 5.0 years

6 - 8 Lacs

Gurugram

Work from Office

Seeking a dynamic Sales Manager to drive luxury fitness club memberships. Lead sales strategy, manage team, handle HNI clients, optimize conversions, & ensure premium customer experience while achieving monthly targets and collaborating on campaigns Required Candidate profile 4–5 yrs’ experience in luxury fitness/lifestyle sales, strong communication & leadership skills, CRM proficiency, passion for fitness, and a degree in Business, Sales, or Marketing.

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22.0 years

0 Lacs

kolkata, west bengal

On-site

As a Sales and Marketing Leader in the real estate sector, your primary responsibility will be to drive sales for various residential projects, ensuring the achievement of monthly, quarterly, and annual targets. You will be tasked with developing and implementing sales strategies tailored to different residential segments such as luxury, premium, and affordable housing. Your leadership skills will be put to the test as you will lead, mentor, and motivate a large team of sales professionals to deliver exceptional results. Staying ahead in the market will be crucial, and you will need to monitor market trends, competitor activities, and pricing strategies. In the realm of marketing and branding, you will be required to conceptualize and execute impactful marketing campaigns for project launches and ongoing sales. Building and maintaining a strong brand identity through offline and digital marketing initiatives will be key to your success. Collaboration with creative agencies, digital partners, and PR teams for integrated marketing efforts will also be part of your responsibilities. You will need to forge and maintain strong relationships with HNI clients, brokers, channel partners, and institutional investors. A customer-centric approach is essential to enhancing the overall sales experience. Identifying new markets, strategic partnerships, and innovative channels to increase market reach will be an ongoing focus. Developing robust sales MIS & reporting systems for accurate forecasting and decision-making will be crucial. Monitoring KPIs for sales performance, marketing ROI, and team productivity will help drive success. Providing regular reports and insights to the management team will be part of your routine tasks. To excel in this role, you must have mandatory experience in residential real estate with leading developer houses, along with a minimum of 22+ years of progressive experience in sales & marketing within the real estate sector. A proven track record in successfully launching and selling premium/luxury residential projects is essential. Strong knowledge of market dynamics, pricing strategies, and customer preferences in the residential segment is required. Expertise in digital marketing strategies, broker/channel partner networks, and lead conversion will be beneficial. Excellent leadership, negotiation, and communication skills are a must. An MBA/PG in Marketing, Business Administration, or a related field is preferred for this role.,

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8.0 - 12.0 years

0 Lacs

haryana

On-site

The objective of this role is to support the corporate travel division by reviewing and deploying initiatives to enhance end-to-end standard processes within the quality control system and 3rd party vendor applications. As a specialist in this role, you will oversee the quality of PNR transactions, corporate processes, mid-office routines, and automation to drive productivity and revenue growth. You will play a key role in implementing and monitoring programs for efficient fulfillment and account change management, as well as participating in projects impacting the organization as a whole. You will be responsible for implementing client services to ensure complete end-to-end processing, delivering training content to corporate travel counselors, and reporting to the Director of Quality and Development. Effective communication and coordination with various departments will be essential in this role, along with monitoring GDS requirements and resolving technical issues related to quality control systems, agent tools, and scripts. Key Responsibilities: - Ensuring quality control of proprietary systems and 3rd party vendor applications - Managing mid-office automation routines with a focus on quality - Conducting regular testing to identify and address bugs - Establishing quality parameters and overseeing audit processes for travel bookings - Identifying process inconsistencies and recommending improvements - Assisting in the development of a QA framework - Deploying initiatives to enhance end-to-end standard processes - Participating in new client implementations and change management requests - Providing consultation on capabilities, collecting requirements, and overseeing quality control and reporting processes Qualifications: - 8+ years of experience in travel operations or travel industry - Bachelor's degree or equivalent experience - Strong teamwork, interpersonal, and organizational skills to manage multiple projects - Knowledge of reporting systems and quality control systems - Competence with technical environments, reservation products, and industry standards - Excellent verbal and written communication skills - Proficiency in setting and managing customer expectations - Creative, logical, independent, detail-oriented, with strong project management skills - Experience with Amadeus is required - Certification in Six Sigma is required This is a full-time permanent position with benefits including life insurance. The work location is in person, and the role requires availability for night shifts. For further details, please contact the employer at +91 8800162171.,

Posted 3 weeks ago

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5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As a passionate and experienced Software Engineer, you have the exciting opportunity to join the API & Exports team at Meltwater. This team plays a crucial role in enabling programmatic access to data, handling thousands of exports daily, enhancing API usability, and managing API integrations and performance at scale. Your work will involve expanding and optimizing export functionalities, developing scalable APIs, and implementing robust monitoring and management practices. Join this high-impact team located at the core of the data delivery platform. Your responsibilities will include owning the design, development, and optimization of API and export features, collaborating with product managers and senior engineers to define functionality and scale, enhancing developer experience by simplifying API consumption and integration, participating in building export pipelines, streaming architectures, and webhook integrations, maintaining high observability and reliability standards using tools like Coralogix, CloudWatch, and Grafana, as well as contributing to on-call rotations and incident response for owned services. To excel in this role, you should bring at least 5 years of software engineering experience with a strong focus on Golang (preferred), Java, or C++, experience in designing and developing RESTful APIs, familiarity with cloud-native applications (preferably AWS), a good understanding of microservice architecture and backend design principles, solid knowledge of Postgres, Redis, and ideally DynamoDB. It would be advantageous if you also have experience with asynchronous or event-driven architectures using tools like SQS, SNS, or webhooks, exposure to DevOps workflows and tools such as Terraform, Docker, Kubernetes, etc., experience working with data exports, reporting systems, or data streaming, expertise in improving developer experience around APIs (e.g., OpenAPI, Swagger, static site generators), familiarity with JWT authentication, API gateways, and rate limiting strategies, experience in accessibility and compliance standards for APIs and data handling, and proficiency with observability tools and practices. Meltwater's tech stack includes languages like Golang and some JavaScript/TypeScript, infrastructure on AWS with services like S3, Lambda, SQS, SNS, CloudFront, and Kubernetes (Helm), databases such as Postgres, Redis, DynamoDB, monitoring tools like Coralogix, Grafana, OpenSearch, and CI/CD & IaC practices through GitHub Actions and Terraform. Joining Meltwater offers you flexible paid time off options, comprehensive health insurance, employee assistance programs, a CalmApp subscription, a hybrid work style, a family leave program, inclusive community, ongoing professional development opportunities, and a vibrant work environment in Hitec city, Hyderabad. Embrace the opportunity to make a difference, learn, grow, and succeed in a diverse and innovative environment at Meltwater.,

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5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

At EY, you have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. Your unique voice and perspective are essential to help EY become even better. Join us to build an exceptional experience for yourself and contribute to creating a better working world for all. As a Senior Aera Developer, you will be a part of the Supply Chain Tech group of EY GDS consulting Team. Your role involves translating business needs into technical specifications, performing data analysis and manipulation, and simplifying business concepts through data modeling. You will be responsible for developing reporting systems, writing/customizing code in various Aera modules, and evaluating and improving Aera Skills. Additionally, you will generate quality reports, develop data visualizations, and work with clients throughout the implementation lifecycle. To succeed in this role, you must have experience as an Aera Skill Builder, expertise in BI reporting and data warehouse concepts, strong data modeling skills, and proficiency in Aera skill builder modules. You should be skilled in creating dynamic visualizations, configuring Aera skills, applying security concepts, and handling report performance and administration. Aera Skill Builder and Aera Architect certification is required. Ideal candidates will have a strong knowledge of Aera Skill Build concepts, expertise in data handling, experience in SQL tuning and optimization, and the ability to interact with customers to understand business requirements. Good communication skills, problem-solving abilities, and a proactive approach to learning new technologies are also important. In this role, you will drive Aera Skill Development tasks and have the opportunity to work with a market-leading, multi-disciplinary team. EY offers a supportive environment, coaching, and feedback from engaging colleagues, opportunities for skills development and career progression, and the freedom to handle your role in a way that suits you. EY is committed to building a better working world by creating long-term value for clients, people, and society, and by fostering trust in the capital markets. Through the expertise of diverse teams worldwide, EY provides trust, assurance, and support for clients to grow, transform, and operate effectively across various industries.,

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7.0 - 12.0 years

0 Lacs

hyderabad, telangana

On-site

You have over 12 years of experience and SEC Industries is looking for a General Manager - Financial Strategy & Investor Relations to join their team. SEC Industries is a rapidly expanding industrial engineering company specializing in defence and aerospace manufacturing based in Hyderabad, Telangana. The company has a rich heritage and is strategically positioned to capitalize on the growing aerospace, defence, and automotive sectors in India and beyond. As the General Manager - Financial Strategy & Investor Relations, you will be a key member of the finance team responsible for driving strategic financial initiatives, ensuring robust financial management across group companies, and supporting the company's IPO readiness. Your role will involve developing and executing capital raising strategies, preparing financial models and presentations for investors and lenders, managing relationships with financial institutions, and contributing to the IPO preparation process. Key responsibilities include financial planning and analysis, conducting financial due diligence on potential acquisition targets, implementing financial reporting systems and controls, and ensuring compliance with accounting standards and regulatory requirements. Qualifications for this role include a Bachelor's degree in Finance, Accounting, or a related field, 7-12 years of progressive experience in strategic finance or investment banking, strong financial modeling and analytical skills, and experience with capital raising and M&A transactions. Skills required for this role include financial modeling and analysis, capital raising and investor relations, mergers and acquisitions, financial planning and forecasting, financial reporting and compliance, MIS and reporting systems, strategic thinking and problem-solving, communication and presentation skills, and project management. Experience with IPO preparation and in the Defence or Aerospace industry is highly desirable. If you meet the qualifications and have the required skills, you can send your resume to mail@secindustries.com.,

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5.0 - 7.0 years

5 - 7 Lacs

Pune, Maharashtra, India

On-site

The Role As an Executive Assistant, you'll be responsible for: Efficiently managing complex calendars for the assigned executive, including scheduling internal and external meetings, appointments, and conferences across multiple time zones. You'll anticipate scheduling conflicts and proactively propose solutions, prioritizing commitments effectively. Preparing and distributing pre-meeting materials and agendas, ensuring executives are well-prepared for all engagements. Making travel arrangements, both domestic and international, for senior staff, including booking flights, cars, and hotels. You'll also process visa applications when necessary. Planning and coordinating events, on or off-site, with both internal and external participants. This includes coordinating with guest speakers, catering, venue booking, and other event-specific needs. Managing expense reporting in line with company Travel and Entertainment policy. Creating and editing presentations and other communications. Researching complex issues on behalf of the executive. Managing ad-hoc administrative programs for the department and utilizing spreadsheets or databases to monitor departmental information and generate reports. Supporting the onboarding of new team members. Serving as an administrative liaison with others within and outside the company. Potentially monitoring and coordinating the work of other employees or temporaries. All About You and What You Need to Bring Minimum of 5-7 years of progressive experience as an Executive Assistant, preferably supporting senior-level executives in a fast-paced, complex corporate environment. Proven ability to manage multiple priorities, strong attention to detail, and a high degree of accuracy. Outstanding written and verbal communication skills, with the ability to interact professionally and articulately with all levels of staff and external contacts. Expert-level proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and experience with various collaboration tools (e.g., Microsoft Teams, Zoom, SharePoint), and expense reporting systems. A true people person who fosters positive relationships and collaborates effectively with internal teams and external partners. Demonstrates a collaborative spirit, actively contributes to team goals, and supports colleagues to achieve shared success. Demonstrated ability to handle sensitive information with the utmost discretion and maintain strict confidentiality. A self-starter who anticipates needs, identifies potential issues, and proposes solutions without constant supervision.

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4.0 - 6.0 years

6 - 8 Lacs

Bengaluru

Work from Office

Key Responsibilities: Lead the design, development, and implementation of BI solutions, including dashboards, KPIs, and performance metrics. Collaborate with cross-functional teams to understand data needs and deliver actionable insights. Manage and mentor a team of BI analysts and developers. Ensure data accuracy, consistency, and accessibility across all business units. Develop and maintain data models, reporting systems, data automation tools, and data visualization platforms (e.g., Power BI, Tableau). Drive the adoption of BI tools and data-driven decision-making throughout the organization. Monitor and optimize BI performance and scalability.

Posted 2 months ago

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