Sr Manager Program Management

Description

Programm Manager

Requirements

Job Description: Program Manager [Sr Manager, Grade 3]

Department/Project Description:

GlobalLogic is seeking a highly motivated and experienced Program Manager to join our growing team. The ideal candidate will have a proven track record of driving operational excellence, successfully managing complex programs and ensuring client and internal stakeholders. This role requires a strong leader with exceptional communication, interpersonal, and problem-solving skills. The Program Manager will be responsible for overseeing a portfolio of projects, ensuring on-time and within-budget delivery, while fostering a culture continuous improvement.

Domain:

5+ years of experience in Telecom/NEP/IT software services industry with a focus on Program Management.

Client:

Proven ability to build and maintain strong client relationships.

Excellent communication and interpersonal skills, with the ability to effectively manage client expectations and address concerns.

Experience in managing client escalations and driving issue resolution.

Program Management & Operations:

Drive day-to-day operational excellence, ensuring smooth execution of projects and programs across multiple accounts.

Responsible for P&L assurance, including budget tracking, cost optimization, and revenue forecasting.

Manage resource allocation and utilization, ensuring optimal staffing for projects.

Implement and maintain effective program governance frameworks. Dashboarding and review cadence setup.

Drive continuous improvement initiatives to enhance operational efficiency.

Collaborate and interface across enabling functions i.e. Operations, Finance, HR, Talent Acquisition, L&D, Delivery Assurance etc.

Solid understanding of project management principles and practices.

Experience in managing project scope, schedule, budget, and resources.

Ability to identify and mitigate project risks and dependencies.

Proficient in using project management tools and methodologies.

Experience in managing distributed teams across multiple locations.

Strong understanding of quality assurance processes and methodologies.

Pre-Sales:

Collaborate with pre-sales teams to provide technical expertise and support in responding to RFPs and proposals.

Contribute to the development of winning solutions and proposals.

Provide accurate effort estimations and cost analysis for proposed solutions.

Key Responsibilities:

Lead and manage a portfolio of software development projects across multiple Account at a delivery Unit Level, ensuring on-time and within-budget delivery.

Drive operational excellence, including P&L management, resource allocation, and risk mitigation.

Collaborate with pre-sales teams to contribute to winning proposals and solutions.

Foster a culture of collaboration, continuous improvement, and learning within the team.

Build and maintain strong relationships with clients, ensuring their satisfaction and addressing their concerns.

Skill Category:

Program Management, Operations Management, Project Management,

Key Skills Must Have:

Program/Project Management across multiple account portfolio

Client Relationship / Stakeholder Management

Communication Skills (written and verbal)

Problem-Solving

Leadership

Risk Management

Key skills Nice to Have:

Experience in a specific industry vertical (Telecom, NEP)

Conversant with Google Docs/Sheets and presentations

Experience with proposal development and RFP responses

Job responsibilities

Job Description: Program Manager [Sr Manager, Grade 3]

Department/Project Description:

GlobalLogic is seeking a highly motivated and experienced Program Manager to join our growing team. The ideal candidate will have a proven track record of driving operational excellence, successfully managing complex programs and ensuring client and internal stakeholders. This role requires a strong leader with exceptional communication, interpersonal, and problem-solving skills. The Program Manager will be responsible for overseeing a portfolio of projects, ensuring on-time and within-budget delivery, while fostering a culture continuous improvement.

Domain:

5+ years of experience in Telecom/NEP/IT software services industry with a focus on Program Management.

Client:

Proven ability to build and maintain strong client relationships.

Excellent communication and interpersonal skills, with the ability to effectively manage client expectations and address concerns.

Experience in managing client escalations and driving issue resolution.

Program Management & Operations:

Drive day-to-day operational excellence, ensuring smooth execution of projects and programs across multiple accounts.

Responsible for P&L assurance, including budget tracking, cost optimization, and revenue forecasting.

Manage resource allocation and utilization, ensuring optimal staffing for projects.

Implement and maintain effective program governance frameworks. Dashboarding and review cadence setup.

Drive continuous improvement initiatives to enhance operational efficiency.

Collaborate and interface across enabling functions i.e. Operations, Finance, HR, Talent Acquisition, L&D, Delivery Assurance etc.

Solid understanding of project management principles and practices.

Experience in managing project scope, schedule, budget, and resources.

Ability to identify and mitigate project risks and dependencies.

Proficient in using project management tools and methodologies.

Experience in managing distributed teams across multiple locations.

Strong understanding of quality assurance processes and methodologies.

Pre-Sales:

Collaborate with pre-sales teams to provide technical expertise and support in responding to RFPs and proposals.

Contribute to the development of winning solutions and proposals.

Provide accurate effort estimations and cost analysis for proposed solutions.

Key Responsibilities:

Lead and manage a portfolio of software development projects across multiple Account at a delivery Unit Level, ensuring on-time and within-budget delivery.

Drive operational excellence, including P&L management, resource allocation, and risk mitigation.

Collaborate with pre-sales teams to contribute to winning proposals and solutions.

Foster a culture of collaboration, continuous improvement, and learning within the team.

Build and maintain strong relationships with clients, ensuring their satisfaction and addressing their concerns.

Skill Category:

Program Management, Operations Management, Project Management,

Key Skills Must Have:

Program/Project Management across multiple account portfolio

Client Relationship / Stakeholder Management

Communication Skills (written and verbal)

Problem-Solving

Leadership

Risk Management

Key skills Nice to Have:

Experience in a specific industry vertical (Telecom, NEP)

Conversant with Google Docs/Sheets and presentations

Experience with proposal development and RFP responses

What we offer

Culture of caring.

Learning and development.

Interesting & meaningful work.

Balance and flexibility.

High-trust organization.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.