Sr. Manager - P&C Insurance Operations || Chennai

Desired Candidate Profile:

• A minimum of

  12 years

  of experience, with expertise in

  P&C Insurance.

• Proven track record in managing complex service delivery and multi-disciplinary projects, preferably within the

  Insurance domain

  , with extensive experience leading teams of

  100+ FTEs

  .
• Skilled in defining, executing, and delivering projects on time and within budget, while managing multiple stakeholders.
• Demonstrated ability to thrive in a fast-paced, evolving environment and manage transitions from strategic assessment to operational setup with seamless execution.
• Experience in developing contingency plans for staffing changes and managing FTE levels in alignment with budget requirements and organizational direction.
• Possesses

  flexibility to work in US shifts

  as needed.

Role Summary:

• Lead a business unit, driving team performance to meet service levels, accuracy, and quality standards. Responsible for managing, mentoring, and developing claim personnel to ensure high productivity and effective problem-solving.
• Oversee strategy execution, tracking KPIs, leading transformation initiatives, and fostering strong customer relationships to drive satisfaction, retention, and revenue growth.
• Proactive risk identification and alignment with customer goals while maintaining operational excellence.

For further information, reach out to us at ruchita.khole@credencehrservices.com