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Regal Rexnord
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Sr Manager, IT Operations

Sr Manager, IT Operations

Regal Rexnord

10 - 15 years

35 - 40 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

IT services Mining Automation SAP Surgical Managed services Staffing Aerospace Oracle Information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Senior Manager of IT Operations at our Global Technology Center (GTCI) in Hyderabad, India, you will play a critical role in the Corporate IT leadership team. You will be responsible for coordinating the execution of corporate IT activities, managing service levels, and developing talent within the GTCI in strong partnership with our global functional IT directors. This is a strategic and operational role that requires a dynamic leader with a deep understanding of IT systems and excellent managerial skills.

Key Responsibilities

Act as a key member of the Corporate IT and GTCI leadership teams, contributing to the development and execution of IT strategies and initiatives.
Oversee and direct day-to-day IT operations in coordination with IT applications technical managers, as a local extension of functional IT applications Directors, to ensure the efficient delivery of services and projects.
Drive functional effectiveness and attainment of production support service levels across managed services and internal employee staffing models to ensure high levels of performance and customer satisfaction.
Coach and develop IT talent, fostering a collaborative and innovative culture and solidifying the full inclusion of GTCI-based team members as part of the global functional teams.
Partner with functional IT Directors to remediate low performance in a timely fashion and drive hiring processes to ensure A player talent.
Coordinate and manage the execution of corporate IT projects, ensuring timely delivery and alignment with business objectives.
Build strong relationships with internal stakeholders, understanding their needs and ensuring IT services meet or exceed expectations.
Manage IT costs within GTCI and partner with stakeholders to communicate and optimize cost model.
Drive continuous improvement initiatives to enhance the efficiency and effectiveness of IT processes.
Ensure adoption of and compliance with corporate and IT policies, standards, and operating procedures.

Basic Qualifications

Bachelor s degree in computer science, information technology, business or a related field.
10+ years of experience in IT operations including mixed on-shore/off-shore staffing models for global organizations.
Strong understanding of IT applications including Oracle and SAP ERPs integrated with functional industry standard SaaS applications.
Experience hiring, developing, and retaining A player talent within the regional market
Excellent project management skills, with the ability to prioritize and manage multiple strategic initiatives simultaneously.
Exceptional leadership and interpersonal skills, with the ability to motivate and inspire teams.
Strong problem-solving and decision-making abilities.
Experience driving adoption and leverage of IT service management frameworks and methodologies (e.g., ITIL).
Excellent communication skills, both verbal and written.

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Regal Rexnord

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Milwaukee

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Sr Manager, IT Operations