Sr. Manager - Gifting & Customer Care, Merchandise

As a Marketing & Communications professional with over 5 years of experience, you will be responsible for developing and implementing merchandising strategies to support the brand's overall objectives and drive sales across retail stores, e-commerce platforms, and wholesale partners. You will collaborate with cross-functional teams including marketing, product development, and sales to create seasonal merchandising plans, product assortments, and promotional strategies that resonate with the brand's positioning and target market. Your role will involve conducting market research and analysis to identify consumer trends, competitive landscape, and opportunities for product merchandising and assortment planning. You will work closely with product development teams to ensure alignment between merchandising strategies and product assortment planning, including new product launches, line extensions, and promotional campaigns. Maintaining merchandising guidelines, standards, and best practices will be crucial to ensure brand consistency and integrity across all channels and touchpoints. You will oversee visual merchandising displays, store layouts, and in-store promotions to optimize product visibility and enhance the overall shopping experience. Collaborating with retail partners to negotiate and execute merchandising agreements, planograms, and promotional initiatives will be part of your responsibilities. Analyzing sales data, inventory levels, and customer feedback will help you evaluate the effectiveness of merchandising strategies and identify areas for optimization and improvement. Monitoring market trends, competitor activities, and consumer insights will also play a key role in informing merchandising decisions and identifying opportunities for innovation and differentiation. Leading and developing a team of merchandising associates, providing guidance, support, and training, will be essential to ensure alignment with brand standards and objectives. Additionally, you will be managing the Customer Care Operations, keeping accurate records of customer service actions and discussions, analyzing statistics of queries received, compiling reports, taking ownership of customer issues, following up with internal and external stakeholders, and working towards resolutions. Supervising the customer care team, including coaching, training, and motivating staff for effective performance, will also be part of your responsibilities.,