Sr. IT Specialist

Conviva

5 - 10 years

20 - 25 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

wireless procurement vpn active directory dns windows microsoft troubleshooting dhcp analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide Mac and Windows End User Support - desktop and mobile to all Conviva employees
Provisioning and management of Corporate IT servers, network, remote access VPN, phone systems, and end-user systems
Assist install, configure, test, and support AV systems, including video conferencing, Zoom rooms, and other audio products.
Ensure the scalability, reliability, and performance of Corporate IT servers, network, VPN, phone systems. Monitoring and troubleshooting of the same, and as events occur, manage them to resolution
Maintain inventory levels for Hardware Procurement and manage Asset Tracking for the same
Stay abreast of the enforcement of and periodic updates to Corporate Security, ensuring the security of all IT systems against threats of theft or loss of company data
Manage the data backup, disaster recovery, and business continuity systems
Manage web-based tools and applications like Slack, Jira, Confluence etc.

Who You Are & What Youve Done:

5+ years in IT Operations in Corporate IT environments
3+ years of experience with Office 365, Microsoft Active Directory, Atlassian products, and other productivity tools
Proactive, friendly and upbeat, you can get the job done with limited direction and a willingness to pitch in whenever and wherever needed
Extensive experience in Mac desktop/laptop environment
Competency with cloud-based file management software
Exposure to Wireless Controller / AP operations
Good understanding of concepts such as DNS, DHCP, and Email
Strong understanding of Mobile Device Management like JAMF or similar for enforcement of security measures, including anti-malware, and software patch management
Configuring corporate Network Management - Routing, VLANS, L2/L3 Switch Management and remote access VPN is a plus
Able to understand and adapt to rapidly changing priorities, pivoting from one task to other project-based tasks as needed
Good communication skills, both written and verbal

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