Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. As part of the Support Engineering organization at Conviva, you will serve as the crucial link between Conviva’s clients and the Engineering/Product departments. Your primary responsibility will be to provide expert technical product support, solve complex technical issues, and ensure the satisfaction of Conviva’s expanding client base. What Success Looks Like Troubleshoot complex customer and product issues within the product/data architecture & implementation and how it relates to integrating with our customer's systems. Oversee technical issues and engage other teams as necessary to resolve advanced issues using tools such as Databricks, ClickHouse, Druid, SQL Developer to resolve problems throughout the engineering chain of software development. Manage and respond to client inquiries and escalations and provide solutions using tools such as JIRA, Salesforce. Use JIRA to analyze and monitor bug requests and prioritize the issue with other departments within the company. Collaborate with engineering and sales to recommend the best procedures for resolution using available proprietary technology to resolve technical issues. Create KB articles for internal teams and provide training to support and the field team. Who You Are And What You’ve Done Bachelor’s Degree in CS/Engineering or related field. 7+ years of work experience, with 3+ years min exp desirable in MySQL, and languages like JavaScript or Python. Highly logical and critical thinking skills. Excellent Debugging and Troubleshooting skills. Used JIRA to manage customer escalations, defect/bug tracking. Expertise with data engineering tools like Databricks, ClickHouse etc. Experience with Programming languages like JavaScript or Python Experience with IDE and debugging a plus. Become a subject matter expert by asking smart questions to understand intended use-case and make recommendations on how to use our products to meet those requirements. Work closely with Product Management and Engineering to maintain technical & functional knowledge of existing and new products. Work on rotation for on-call duties for critical customer escalations. Good to Excellent communication skills and ability to influence in a globally executing organization. Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets! Show more Show less

Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. We are looking for a Staff SDET to join our Bangalore office! What Success Will Look Like The primary role of a Staff SDET is to get involved in initiatives for Quality Assurance, Understand and execute the day-to-day test activities and perform testing utilising processes, methods, metrics and software that ensure the quality, reliability, scalability, systems safety, performance and automation. Formulate test strategy through decomposing the business and technical requirements into test case scenarios. Defining test data requirements and preparing sample test data. Involve in test case development and automating them. Write high quality automated test suites using Cucumber (BDD), Java/Python automation tools. Working in a CI-CD mode of operations using Jenkins or circle-ci. Performance test to identify the bottlenecks. Use utilities like JMeter tool to capture performance metrics throughput, Load Average, CPU and memory utilisation etc. Perform data pipeline and ETL testing using Kafka messaging layer to ensure the data quality. Ensure scalability: Test the Big-Data platform components effectively to ensure the scalability without compromising on performance by using smart test data samples. Perform system Integration testing with upstream and downstream sub systems. Identify and execute on opportunities to improve the QA process. Coordinate Release trains and deployment activities. Mentor junior team members Who You Are & What You've Done Overall, 8-12 years of experience as a Staff SDET in platform engineering and automation development. A bachelor’s degree in computer science or equivalent combination of technical education and work experience. Familiar with infrastructure environments in cloud like AWS and GCP Knowledge on containerisation tools like Docker and Kubernetes Hands on skills in operating UNIX/LINUX based operating systems is Must Exposure to Big Data Systems is optional Good to have experience on performance tools like Jmeter Able to communicate effectively with fellow developers about quality related needs. Experience on any programming language like Java or Python is a must Experience of test automation methodology Integrating Test Cases to the CI/CD pipeline using Jenkins/Circle-ci. Experience in software source control systems such as GIT is a must. Experience on monitoring tools like Grafana, Prometheus etc. Expert knowledge of QA concepts and methodology and industry-standard testing and bug tracking tools like Test Rail, Jira etc. Experience in any of the following will be beneficial: Data Analytics, Cloud-based deployment and SaaS, Cloud App Testing. Nice to have skills: SQL Experience Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com . Join us to help extend our leadership position in big data streaming analytics to new audiences and markets! Show more Show less

Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. What Success Will Look Like: Work with development teams to build and maintain cloud environments to specifications developed closely with multiple teams. Support and automate the deployment of applications into those environments Diagnose and resolve occurring, latent and systemic reliability issues across entire stack: hardware, software, application and network. Work closely with development teams to troubleshoot and resolve application and service issues Continuously improve Conviva SaaS services and infrastructure for availability, performance and security Implement security best practices - primarily patching of operating systems and applications Automate everything. Build proactive monitoring and alerting tools. Provide standards, documentation, and coaching to developers. Participate in 12x7 on-call rotations. Work with third party service/support providers for installations, support related calls, problem resolutions etc Who You Are & What you've Done: 5+ years of experience in DevOps including automated system configuration, application deployment, and infrastructure-as-code. Advanced Linux system administration abilities. Real-world experience managing large-scale AWS or GCP environments. Solid understanding of CI/CD pipelines using GitHub, CircleCI/Jenkins, JFrog Artifactory/Nexus and ArgoCD. Experience in any one of the scripting languages: Shell, Python, etc Experience in containerization using Docker and orchestration using Kubernetes/EKS/GKE is a must. Solid understanding of SSL and DNS. Experience on any configuration management tools like Ansible, Puppet or Chef. Experience on deploying and running any open-source monitoring/graphing solution like Prometheus, Grafana, etc Basic understanding of networking concepts. Always adhere to security best practices. Knowledge on Bigdata (Hadoop/Druid) systems administration will be a plus.

Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. Role : SDET II What You Get to Do: The primary role of a SDET II(Platform QE) is to get involved in initiatives for Quality Assurance, Understand and execute the day-to-day test activities and perform testing utilising processes, methods, metrics and software that ensure the quality, reliability, scalability, systems safety. performance and automation. Formulate test strategy through decomposing the business and technical requirements into test case scenarios Defining test data requirements and preparing sample test data. Involve in test case development and automating them. Write high quality automated test suites using Cucumber(BDD), Java/Python automation tools. Working in a CI-CD mode of operations using Jenkins or circle-ci. Performance test to identify the bottlenecks. Use utilities like Locust/K6 for performance monitoring tool to capture performance metrics like job completion time, throughput, Load Average, CPU and memory utilisations etc. Perform data pipeline and ETL testing using kafka messaging layer to ensure the data quality. API Testing and Automation Identify and execute on opportunities to improve the QA process Coordinate Release trains and deployment activities. What You Bring to the Role: Overall 3-5 years of experience as a SDET in Big-Data platform engineering and automation development. A bachelor s degree in computer science or equivalent combination of technical education and work experience. Expert knowledge of QA concepts and methodology and industry-standard testing and bug tracking tools Test Rail, Jira etc. Experience in any of the following will be beneficial: Cloud-based deployment and SaaS, Cloud App Testing Able to communicate effectively with fellow developers about quality related needs. Must Have : Strong understanding of API Testing and API Automation Experience on back-end application Testing and automation using Java/Python. Hands on skills in operating UNIX/LINUX based operating system command line. Understanding of releases and deployment Good to Have : Familiar with infrastructure environments in cloud like AWS,GCP Basic knowledge of Container management using Docker, Kubernetes etc. Exposure to Big-Data service platform Integrating Test Cases to the CI/CD pipeline using Jenkins/Circle-ci . Experience in software source control systems such as GIT Performance Testing Experience UI Testing and automation experience Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com . Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!