Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. As part of the Support Engineering organization at Conviva, you will serve as the crucial link between Conviva’s clients and the Engineering/Product departments. Your primary responsibility will be to provide expert technical product support, solve complex technical issues, and ensure the satisfaction of Conviva’s expanding client base. What Success Looks Like Troubleshoot complex customer and product issues within the product/data architecture & implementation and how it relates to integrating with our customer's systems. Oversee technical issues and engage other teams as necessary to resolve advanced issues using tools such as Databricks, ClickHouse, Druid, SQL Developer to resolve problems throughout the engineering chain of software development. Manage and respond to client inquiries and escalations and provide solutions using tools such as JIRA, Salesforce. Use JIRA to analyze and monitor bug requests and prioritize the issue with other departments within the company. Collaborate with engineering and sales to recommend the best procedures for resolution using available proprietary technology to resolve technical issues. Create KB articles for internal teams and provide training to support and the field team. Who You Are And What You’ve Done Bachelor’s Degree in CS/Engineering or related field. 7+ years of work experience, with 3+ years min exp desirable in MySQL, and languages like JavaScript or Python. Highly logical and critical thinking skills. Excellent Debugging and Troubleshooting skills. Used JIRA to manage customer escalations, defect/bug tracking. Expertise with data engineering tools like Databricks, ClickHouse etc. Experience with Programming languages like JavaScript or Python Experience with IDE and debugging a plus. Become a subject matter expert by asking smart questions to understand intended use-case and make recommendations on how to use our products to meet those requirements. Work closely with Product Management and Engineering to maintain technical & functional knowledge of existing and new products. Work on rotation for on-call duties for critical customer escalations. Good to Excellent communication skills and ability to influence in a globally executing organization. Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets! Show more Show less
Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. We are looking for a Staff SDET to join our Bangalore office! What Success Will Look Like The primary role of a Staff SDET is to get involved in initiatives for Quality Assurance, Understand and execute the day-to-day test activities and perform testing utilising processes, methods, metrics and software that ensure the quality, reliability, scalability, systems safety, performance and automation. Formulate test strategy through decomposing the business and technical requirements into test case scenarios. Defining test data requirements and preparing sample test data. Involve in test case development and automating them. Write high quality automated test suites using Cucumber (BDD), Java/Python automation tools. Working in a CI-CD mode of operations using Jenkins or circle-ci. Performance test to identify the bottlenecks. Use utilities like JMeter tool to capture performance metrics throughput, Load Average, CPU and memory utilisation etc. Perform data pipeline and ETL testing using Kafka messaging layer to ensure the data quality. Ensure scalability: Test the Big-Data platform components effectively to ensure the scalability without compromising on performance by using smart test data samples. Perform system Integration testing with upstream and downstream sub systems. Identify and execute on opportunities to improve the QA process. Coordinate Release trains and deployment activities. Mentor junior team members Who You Are & What You've Done Overall, 8-12 years of experience as a Staff SDET in platform engineering and automation development. A bachelor’s degree in computer science or equivalent combination of technical education and work experience. Familiar with infrastructure environments in cloud like AWS and GCP Knowledge on containerisation tools like Docker and Kubernetes Hands on skills in operating UNIX/LINUX based operating systems is Must Exposure to Big Data Systems is optional Good to have experience on performance tools like Jmeter Able to communicate effectively with fellow developers about quality related needs. Experience on any programming language like Java or Python is a must Experience of test automation methodology Integrating Test Cases to the CI/CD pipeline using Jenkins/Circle-ci. Experience in software source control systems such as GIT is a must. Experience on monitoring tools like Grafana, Prometheus etc. Expert knowledge of QA concepts and methodology and industry-standard testing and bug tracking tools like Test Rail, Jira etc. Experience in any of the following will be beneficial: Data Analytics, Cloud-based deployment and SaaS, Cloud App Testing. Nice to have skills: SQL Experience Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com . Join us to help extend our leadership position in big data streaming analytics to new audiences and markets! Show more Show less
Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. What Success Will Look Like: Work with development teams to build and maintain cloud environments to specifications developed closely with multiple teams. Support and automate the deployment of applications into those environments Diagnose and resolve occurring, latent and systemic reliability issues across entire stack: hardware, software, application and network. Work closely with development teams to troubleshoot and resolve application and service issues Continuously improve Conviva SaaS services and infrastructure for availability, performance and security Implement security best practices - primarily patching of operating systems and applications Automate everything. Build proactive monitoring and alerting tools. Provide standards, documentation, and coaching to developers. Participate in 12x7 on-call rotations. Work with third party service/support providers for installations, support related calls, problem resolutions etc Who You Are & What you've Done: 5+ years of experience in DevOps including automated system configuration, application deployment, and infrastructure-as-code. Advanced Linux system administration abilities. Real-world experience managing large-scale AWS or GCP environments. Solid understanding of CI/CD pipelines using GitHub, CircleCI/Jenkins, JFrog Artifactory/Nexus and ArgoCD. Experience in any one of the scripting languages: Shell, Python, etc Experience in containerization using Docker and orchestration using Kubernetes/EKS/GKE is a must. Solid understanding of SSL and DNS. Experience on any configuration management tools like Ansible, Puppet or Chef. Experience on deploying and running any open-source monitoring/graphing solution like Prometheus, Grafana, etc Basic understanding of networking concepts. Always adhere to security best practices. Knowledge on Bigdata (Hadoop/Druid) systems administration will be a plus.
Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. Role : SDET II What You Get to Do: The primary role of a SDET II(Platform QE) is to get involved in initiatives for Quality Assurance, Understand and execute the day-to-day test activities and perform testing utilising processes, methods, metrics and software that ensure the quality, reliability, scalability, systems safety. performance and automation. Formulate test strategy through decomposing the business and technical requirements into test case scenarios Defining test data requirements and preparing sample test data. Involve in test case development and automating them. Write high quality automated test suites using Cucumber(BDD), Java/Python automation tools. Working in a CI-CD mode of operations using Jenkins or circle-ci. Performance test to identify the bottlenecks. Use utilities like Locust/K6 for performance monitoring tool to capture performance metrics like job completion time, throughput, Load Average, CPU and memory utilisations etc. Perform data pipeline and ETL testing using kafka messaging layer to ensure the data quality. API Testing and Automation Identify and execute on opportunities to improve the QA process Coordinate Release trains and deployment activities. What You Bring to the Role: Overall 3-5 years of experience as a SDET in Big-Data platform engineering and automation development. A bachelor s degree in computer science or equivalent combination of technical education and work experience. Expert knowledge of QA concepts and methodology and industry-standard testing and bug tracking tools Test Rail, Jira etc. Experience in any of the following will be beneficial: Cloud-based deployment and SaaS, Cloud App Testing Able to communicate effectively with fellow developers about quality related needs. Must Have : Strong understanding of API Testing and API Automation Experience on back-end application Testing and automation using Java/Python. Hands on skills in operating UNIX/LINUX based operating system command line. Understanding of releases and deployment Good to Have : Familiar with infrastructure environments in cloud like AWS,GCP Basic knowledge of Container management using Docker, Kubernetes etc. Exposure to Big-Data service platform Integrating Test Cases to the CI/CD pipeline using Jenkins/Circle-ci . Experience in software source control systems such as GIT Performance Testing Experience UI Testing and automation experience Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com . Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!
Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. We are seeking an experienced Senior HR Generalist to lead and manage our end-to-end HR operations in India. In this role, you will act as the go-to person for all policies and program, ensuring that our HR processes run smoothly and align with business goals. You will provide broad HR support across the talent lifecycle- from onboarding to exits. The ideal candidate will have a strong grasp of HR data management, India-specific labor laws, and hands-on experience with HRMS tools and payroll. This role offers the opportunity to shape HR practices in a fast-paced tech environment. Key Responsibilities HR Data Management & Reporting: Maintain accurate employee data in the HRIS/HRMS and regularly review data for integrity to enable reliable HR reporting and analysis. Generate monthly and quarterly HR reports (headcount, attrition, etc.) for leadership review and decision-making. HRMS Tools Administration: Serve as the in-house expert on our HR management systems. Administer and optimize the HRIS for efficiency and ensure the system is utilized to its full potential for automating HR processes. Compliance & Legal: Ensure full compliance with Indian labor laws and regulations, including the Shops and Establishments Act, PF/ESI, Gratuity, and other statutory requirements. Update and implement company HR policies to reflect the latest legal standards and best practices. Be an integral part of the ISO team to ensure that the India center is 100% compliant on all facets of ISO. Are data driven and can drive story telling through data. Act as the point of contact for any HR audits or labor law compliance checks. Compensation & Benefits Administration: Administer employee compensation and benefits programs. Coordinate the annual compensation review process, including salary revisions & promotions. Manage benefits enrolment and address employee queries on insurance, provident fund, leave policies, etc., ensuring our compensation and benefits remain competitive and compliant. Payroll Coordination: Coordinate end-to-end payroll processing in collaboration with the finance/payroll team. Collect and verify monthly payroll inputs (attendance, leaves, allowances, etc.), ensure accurate salary computations, and oversee timely disbursement of salaries. Onboarding & Induction: Manage the end-to-end onboarding process for new hires. This includes preparing offer documents, conducting background verification (BGV), and organizing induction programs. Ensure new employees have a smooth transition into the company by familiarizing them with company policies, culture, and teams. Exit Formalities: Handle the offboarding process with sensitivity and completeness. Oversee all exit formalities for departing employees. Maintain documentation for resignations, terminations, and issue relieving letters/experience certificates as required. HR Practices: Innovation thought leader in making recommendations for continuous improvement, maintaining compliance, and remaining current with HR and company trends, regulations, and best practices. Participate, assist, and add flavor to (People, Place & Culture) PPC and company events including, PPC Staff workshops, celebrations, wellness activities, etc. Employee Relations & Engagement: Act as a trusted point of contact for employees for any HR-related queries or issues. Provide guidance and support to employees and managers on HR programs & policies. HR Reporting & Strategy: Leverage HR data to contribute to strategic decisions. Prepare and analyze HR metrics dashboards and share insights with leadership. What you bring to the role Relevant Experience. 8+ years of experience with HR operations including employee onboarding, conducting new hire orientation, employee benefit plans and leaves of absence programs, working day- to-day with HRIS systems (preferably ADP), knowledge of pertinent Indian employment laws, filing and compliance requirements, including but not limited to ISO and labor compliance. BA/BS degree in related fields is preferred or an equivalent combination of education and experience. Prior experience in a tech startup or high-growth product company is a significant plus, as it means you can hit the ground running and innovate in the HR space as needed. Maintain key cross-functional relationships with Recruiting, Workplace, IT, Finance and employees to ensure unified team effort in providing top notch service as the daily standard. You stand out while managing external vendors as an extension of the Conviva team. You have the experience in or ability to develop, prioritize and promote multiple processes/projects simultaneously, spanning multiple audiences globally. High degree of professionalism, integrity, and ability to handle sensitive information with confidentiality. You demonstrate sound judgment and ethical standards in managing employee data and workplace issues. You have a proven track record for being resourceful and you are comfortable with using MS Excel pivot tables, vlookups and other formulas / macros, MS Word mail merge, and MS PowerPoint. You are able to tell an insightful story leveraging data You take initiative and you drive projects to completion with minimal supervision. Comfortable working in a growing startup environment, which means adapting to change quickly and crafting solutions even when processes are not yet fully defined. Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com . Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!
Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. We are seeking an experienced Senior HR Generalist to lead and manage our end-to-end HR operations in India. In this role, you will act as the go-to person for all policies and program, ensuring that our HR processes run smoothly and align with business goals. You will provide broad HR support across the talent lifecycle- from onboarding to exits. The ideal candidate will have a strong grasp of HR data management, India-specific labor laws, and hands-on experience with HRMS tools and payroll. This role offers the opportunity to shape HR practices in a fast-paced tech environment. Key Responsibilities HR Data Management & Reporting: Maintain accurate employee data in the HRIS/HRMS and regularly review data for integrity to enable reliable HR reporting and analysis. Generate monthly and quarterly HR reports (headcount, attrition, etc.) for leadership review and decision-making. HRMS Tools Administration: Serve as the in-house expert on our HR management systems. Administer and optimize the HRIS for efficiency and ensure the system is utilized to its full potential for automating HR processes. Compliance & Legal: Ensure full compliance with Indian labor laws and regulations, including the Shops and Establishments Act, PF/ESI, Gratuity, and other statutory requirements. Update and implement company HR policies to reflect the latest legal standards and best practices. Be an integral part of the ISO team to ensure that the India center is 100% compliant on all facets of ISO. Are data driven and can drive story telling through data. Act as the point of contact for any HR audits or labor law compliance checks. Compensation & Benefits Administration: Administer employee compensation and benefits programs. Coordinate the annual compensation review process, including salary revisions & promotions. Manage benefits enrolment and address employee queries on insurance, provident fund, leave policies, etc., ensuring our compensation and benefits remain competitive and compliant. Payroll Coordination: Coordinate end-to-end payroll processing in collaboration with the finance/payroll team. Collect and verify monthly payroll inputs (attendance, leaves, allowances, etc.), ensure accurate salary computations, and oversee timely disbursement of salaries. Onboarding & Induction: Manage the end-to-end onboarding process for new hires. This includes preparing offer documents, conducting background verification (BGV), and organizing induction programs. Ensure new employees have a smooth transition into the company by familiarizing them with company policies, culture, and teams. Exit Formalities: Handle the offboarding process with sensitivity and completeness. Oversee all exit formalities for departing employees. Maintain documentation for resignations, terminations, and issue relieving letters/experience certificates as required. HR Practices: Innovation thought leader in making recommendations for continuous improvement, maintaining compliance, and remaining current with HR and company trends, regulations, and best practices. Participate, assist, and add flavor to (People, Place & Culture) PPC and company events including, PPC Staff workshops, celebrations, wellness activities, etc. Employee Relations & Engagement: Act as a trusted point of contact for employees for any HR-related queries or issues. Provide guidance and support to employees and managers on HR programs & policies. HR Reporting & Strategy: Leverage HR data to contribute to strategic decisions. Prepare and analyze HR metrics dashboards and share insights with leadership. What you bring to the role Relevant Experience. 8+ years of experience with HR operations including employee onboarding, conducting new hire orientation, employee benefit plans and leaves of absence programs, working day- to-day with HRIS systems (preferably ADP), knowledge of pertinent Indian employment laws, filing and compliance requirements, including but not limited to ISO and labor compliance. BA/BS degree in related fields is preferred or an equivalent combination of education and experience. Prior experience in a tech startup or high-growth product company is a significant plus, as it means you can hit the ground running and innovate in the HR space as needed. Maintain key cross-functional relationships with Recruiting, Workplace, IT, Finance and employees to ensure unified team effort in providing top notch service as the daily standard. You stand out while managing external vendors as an extension of the Conviva team. You have the experience in or ability to develop, prioritize and promote multiple processes/projects simultaneously, spanning multiple audiences globally. High degree of professionalism, integrity, and ability to handle sensitive information with confidentiality. You demonstrate sound judgment and ethical standards in managing employee data and workplace issues. You have a proven track record for being resourceful and you are comfortable with using MS Excel pivot tables, vlookups and other formulas / macros, MS Word mail merge, and MS PowerPoint. You are able to tell an insightful story leveraging data You take initiative and you drive projects to completion with minimal supervision. Comfortable working in a growing startup environment, which means adapting to change quickly and crafting solutions even when processes are not yet fully defined. Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com . Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!
Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. Role : SDET II What You Get To Do The primary role of a SDET II(Platform QE) is to get involved in initiatives for Quality Assurance, Understand and execute the day-to-day test activities and perform testing utilising processes, methods, metrics and software that ensure the quality, reliability, scalability, systems safety. performance and automation. Formulate test strategy through decomposing the business and technical requirements into test case scenarios Defining test data requirements and preparing sample test data. Involve in test case development and automating them. Write high quality automated test suites using Cucumber(BDD), Java/Python automation tools. Working in a CI-CD mode of operations using Jenkins or circle-ci. Performance test to identify the bottlenecks. Use utilities like Locust/K6 for performance monitoring tool to capture performance metrics like job completion time, throughput, Load Average, CPU and memory utilisations etc. Perform data pipeline and ETL testing using kafka messaging layer to ensure the data quality. API Testing and Automation Identify and execute on opportunities to improve the QA process Coordinate Release trains and deployment activities. What You Bring To The Role Overall 3-5 years of experience as a SDET in Big-Data platform engineering and automation development. A bachelor’s degree in computer science or equivalent combination of technical education and work experience. Expert knowledge of QA concepts and methodology and industry-standard testing and bug tracking tools Test Rail, Jira etc. Experience in any of the following will be beneficial: Cloud-based deployment and SaaS, Cloud App Testing Able to communicate effectively with fellow developers about quality related needs. Must Have Strong understanding of API Testing and API Automation Experience on back-end application Testing and automation using Java/Python. Hands on skills in operating UNIX/LINUX based operating system command line. Understanding of releases and deployment Good To Have Familiar with infrastructure environments in cloud like AWS,GCP Basic knowledge of Container management using Docker, Kubernetes etc. Exposure to Big-Data service platform Integrating Test Cases to the CI/CD pipeline using Jenkins/Circle-ci. Experience in software source control systems such as GIT Performance Testing Experience UI Testing and automation experience Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com . Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!
Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetrycapturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. We are seeking an experienced Senior HR Generalist to lead and manage our end-to-end HR operations in India. In this role, you will act as the go-to person for all policies and program, ensuring that our HR processes run smoothly and align with business goals. You will provide broad HR support across the talent lifecycle- from onboarding to exits. The ideal candidate will have a strong grasp of HR data management, India-specific labor laws, and hands-on experience with HRMS tools and payroll. This role offers the opportunity to shape HR practices in a fast-paced tech environment. Key Responsibilities HR Data Management & Reporting: Maintain accurate employee data in the HRIS/HRMS and regularly review data for integrity to enable reliable HR reporting and analysis. Generate monthly and quarterly HR reports (headcount, attrition, etc.) for leadership review and decision-making. HRMS Tools Administration: Serve as the in-house expert on our HR management systems. Administer and optimize the HRIS for efficiency and ensure the system is utilized to its full potential for automating HR processes. Compliance & Legal: Ensure full compliance with Indian labor laws and regulations, including the Shops and Establishments Act, PF/ESI, Gratuity, and other statutory requirements. Update and implement company HR policies to reflect the latest legal standards and best practices. Be an integral part of the ISO team to ensure that the India center is 100% compliant on all facets of ISO. Are data driven and can drive story telling through data. Act as the point of contact for any HR audits or labor law compliance checks. Compensation & Benefits Administration: Administer employee compensation and benefits programs. Coordinate the annual compensation review process, including salary revisions & promotions. Manage benefits enrolment and address employee queries on insurance, provident fund, leave policies, etc., ensuring our compensation and benefits remain competitive and compliant. Payroll Coordination: Coordinate end-to-end payroll processing in collaboration with the finance/payroll team. Collect and verify monthly payroll inputs (attendance, leaves, allowances, etc.), ensure accurate salary computations, and oversee timely disbursement of salaries. Onboarding & Induction: Manage the end-to-end onboarding process for new hires. This includes preparing offer documents, conducting background verification (BGV), and organizing induction programs. Ensure new employees have a smooth transition into the company by familiarizing them with company policies, culture, and teams. Exit Formalities: Handle the offboarding process with sensitivity and completeness. Oversee all exit formalities for departing employees. Maintain documentation for resignations, terminations, and issue relieving letters/experience certificates as required. HR Practices: Innovation thought leader in making recommendations for continuous improvement, maintaining compliance, and remaining current with HR and company trends, regulations, and best practices. Participate, assist, and add flavor to (People, Place & Culture) PPC and company events including, PPC Staff workshops, celebrations, wellness activities, etc. Employee Relations & Engagement: Act as a trusted point of contact for employees for any HR-related queries or issues. Provide guidance and support to employees and managers on HR programs & policies. HR Reporting & Strategy: Leverage HR data to contribute to strategic decisions. Prepare and analyze HR metrics dashboards and share insights with leadership. What you bring to the role Relevant Experience. 8+ years of experience with HR operations including employee onboarding, conducting new hire orientation, employee benefit plans and leaves of absence programs, working day- to-day with HRIS systems (preferably ADP), knowledge of pertinent Indian employment laws, filing and compliance requirements, including but not limited to ISO and labor compliance. BA/BS degree in related fields is preferred or an equivalent combination of education and experience. Prior experience in a tech startup or high-growth product company is a significant plus, as it means you can hit the ground running and innovate in the HR space as needed. Maintain key cross-functional relationships with Recruiting, Workplace, IT, Finance and employees to ensure unified team effort in providing top notch service as the daily standard. You stand out while managing external vendors as an extension of the Conviva team. You have the experience in or ability to develop, prioritize and promote multiple processes/projects simultaneously, spanning multiple audiences globally. High degree of professionalism, integrity, and ability to handle sensitive information with confidentiality. You demonstrate sound judgment and ethical standards in managing employee data and workplace issues. You have a proven track record for being resourceful and you are comfortable with using MS Excel pivot tables, vlookups and other formulas / macros, MS Word mail merge, and MS PowerPoint. You are able to tell an insightful story leveraging data You take initiative and you drive projects to completion with minimal supervision. Comfortable working in a growing startup environment, which means adapting to change quickly and crafting solutions even when processes are not yet fully defined. Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com . Join us to help extend our leadership position in big data streaming analytics to new audiences and markets! Show more Show less
Conviva helps the world’s top brands to identify and act on growth opportunities across mobile and web apps, video streaming services, and Agentic AI experiences. Our platform delivers real-time performance analytics to transform every customer interaction into actionable insight, connecting experience, engagement, and technical performance to business outcomes. By analyzing client-side session data from all users as it happens, Conviva reveals not just what happened, but how long it lasted and why it mattered—surfacing behavioral and experience patterns that give teams the context to retain more customers, resolve issues faster, and grow revenue. As Conviva is expanding, we are building products providing deep insights into end user experience for our customers. As Senior Software Engineer at Conviva, What Success Will Look Like Design and deliver robust and scalable data application using cutting edge batch and streaming technologies. Develop RESTful APIs backed by SQL/NoSQL databases. Produce system design describing functionality, architecture, capacity and process Champion test-driven development and participate in code reviews. Understand business requirements and translate them into technical requirements. Deliver products in an agile team environment Drive innovation through rapid prototyping and iterative development. Who You Are & What You've Done BS/MS in CS or related field Strong CS fundamentals, including system design, data structures and algorithms. 4+ years of experience building production grade distributed systems 2+ years of experience working on a real time data processing and large scale query serving systems Hands-on expertise in Scala programming with at least one and preferably several from spark, storm, flink, druid, Hadoop, presto, hive, kafka, big query etc A pragmatic approach to delivering modular and extensible code Expert in JVM based environment and languages. Working experience in scala is bonus. Platform mindset. Plus: experience of working with a global engineering team. Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com . Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!
Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetrycapturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. Role : SDET II What You Get To Do The primary role of a SDET II(Platform QE) is to get involved in initiatives for Quality Assurance, Understand and execute the day-to-day test activities and perform testing utilising processes, methods, metrics and software that ensure the quality, reliability, scalability, systems safety. performance and automation. Formulate test strategy through decomposing the business and technical requirements into test case scenarios Defining test data requirements and preparing sample test data. Involve in test case development and automating them. Write high quality automated test suites using Cucumber(BDD), Java/Python automation tools. Working in a CI-CD mode of operations using Jenkins or circle-ci. Performance test to identify the bottlenecks. Use utilities like Locust/K6 for performance monitoring tool to capture performance metrics like job completion time, throughput, Load Average, CPU and memory utilisations etc. Perform data pipeline and ETL testing using kafka messaging layer to ensure the data quality. API Testing and Automation Identify and execute on opportunities to improve the QA process Coordinate Release trains and deployment activities. What You Bring To The Role Overall 3-5 years of experience as a SDET in Big-Data platform engineering and automation development. A bachelors degree in computer science or equivalent combination of technical education and work experience. Expert knowledge of QA concepts and methodology and industry-standard testing and bug tracking tools Test Rail, Jira etc. Experience in any of the following will be beneficial: Cloud-based deployment and SaaS, Cloud App Testing Able to communicate effectively with fellow developers about quality related needs. Must Have Strong understanding of API Testing and API Automation Experience on back-end application Testing and automation using Java/Python. Hands on skills in operating UNIX/LINUX based operating system command line. Understanding of releases and deployment Good To Have Familiar with infrastructure environments in cloud like AWS,GCP Basic knowledge of Container management using Docker, Kubernetes etc. Exposure to Big-Data service platform Integrating Test Cases to the CI/CD pipeline using Jenkins/Circle-ci. Experience in software source control systems such as GIT Performance Testing Experience UI Testing and automation experience Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com . Join us to help extend our leadership position in big data streaming analytics to new audiences and markets! Show more Show less
Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. What You Get To Do Drive the development of Conviva SDKs & libraries to capture comprehensive application analytics insights — encompassing user interactions, network metrics, performance characteristics, platform capabilities, metadata, and other key application events — ensuring scalability, reliability, and ease of integration. You will build SDKs and libraries on Android, including Android TV, Fire TV, etc., following the best practices and using easy-to-integrate APIs Build SDKs and APIs following the best practices and easy to be integrated. Take ownership of the solution from end to end, and be responsible for translating functional requirements into a product solution or offering. Work with customers and the Integration team closely during the initial deployment and thereof in sustaining the features. Functionally decompose complex problems into simple, straightforward solutions. Work closely with Project Managers, Product owners and development teams. What You Bring To The Role BS/MS in CS or related field. Solid understanding of Java/Kotlin programming concepts. Strong CS fundamentals, including system design, data structures and algorithms. 4-6 years of experience building Android applications, SDKs and APIs. Experience working in small teams and delivering quickly and continuously. Fast learner of new product domains and technologies to work independently on product features and sustain existing features. Great problem solver with innovative ideas, to quickly resolve and bring issues to closure Plus: hands-on experience in one of the following areas: online video platform (OVP), and digital analytics. Plus: experience working with a global engineering team. Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!
Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetrycapturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. What You Get To Do Drive the development of Conviva SDKs & libraries to capture comprehensive application analytics insights encompassing user interactions, network metrics, performance characteristics, platform capabilities, metadata, and other key application events ensuring scalability, reliability, and ease of integration. You will build SDKs and libraries on Android, including Android TV, Fire TV, etc., following the best practices and using easy-to-integrate APIs Build SDKs and APIs following the best practices and easy to be integrated. Take ownership of the solution from end to end, and be responsible for translating functional requirements into a product solution or offering. Work with customers and the Integration team closely during the initial deployment and thereof in sustaining the features. Functionally decompose complex problems into simple, straightforward solutions. Work closely with Project Managers, Product owners and development teams. What You Bring To The Role BS/MS in CS or related field. Solid understanding of Java/Kotlin programming concepts. Strong CS fundamentals, including system design, data structures and algorithms. 4-6 years of experience building Android applications, SDKs and APIs. Experience working in small teams and delivering quickly and continuously. Fast learner of new product domains and technologies to work independently on product features and sustain existing features. Great problem solver with innovative ideas, to quickly resolve and bring issues to closure Plus: hands-on experience in one of the following areas: online video platform (OVP), and digital analytics. Plus: experience working with a global engineering team. Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets! Show more Show less
What You Get to Do: Drive the development of Conviva SDKs & libraries to capture comprehensive application analytics insights encompassing user interactions, network metrics, performance characteristics, platform capabilities, metadata, and other key application events ensuring scalability, reliability, and ease of integration. You will build SDKs and libraries on Android, including Android TV, Fire TV, etc., following the best practices and using easy-to-integrate APIs Build SDKs and APIs following the best practices and easy to be integrated. Take ownership of the solution from end to end, and be responsible for translating functional requirements into a product solution or offering. Work with customers and the Integration team closely during the initial deployment and thereof in sustaining the features. Functionally decompose complex problems into simple, straightforward solutions. Work closely with Project Managers, Product owners and development teams. What You Bring to the Role: BS/MS in CS or related field. Solid understanding of Java/Kotlin programming concepts. Strong CS fundamentals, including system design, data structures and algorithms. 4-6 years of experience building Android applications, SDKs and APIs. Experience working in small teams and delivering quickly and continuously. Fast learner of new product domains and technologies to work independently on product features and sustain existing features. Great problem solver with innovative ideas, to quickly resolve and bring issues to closure Plus: hands-on experience in one of the following areas: online video platform (OVP), and digital analytics. Plus: experience working with a global engineering team.
Conviva helps the world s top brands to identify and act on growth opportunities across mobile and web apps, video streaming services, and Agentic AI experiences. Our platform delivers real-time performance analytics to transform every customer interaction into actionable insight, connecting experience, engagement, and technical performance to business outcomes. By analyzing client-side session data from all users as it happens, Conviva reveals not just what happened, but how long it lasted and why it mattered surfacing behavioral and experience patterns that give teams the context to retain more customers, resolve issues faster, and grow revenue. As Conviva is expanding, we are building products providing deep insights into end user experience for our customers. As Senior Software Engineer at Conviva, What Success Will Look Like: Design and deliver robust and scalable data application using cutting edge batch and streaming technologies. Develop RESTful APIs backed by SQL/NoSQL databases. Produce system design describing functionality, architecture, capacity and process Champion test-driven development and participate in code reviews. Understand business requirements and translate them into technical requirements. Deliver products in an agile team environment Drive innovation through rapid prototyping and iterative development. Who You Are & What You've Done: BS/MS in CS or related field Strong CS fundamentals, including system design, data structures and algorithms. 4+ years of experience building production grade distributed systems 2+ years of experience working on a real time data processing and large scale query serving systems Hands-on expertise in Scala programming with at least one and preferably several from spark, storm, flink, druid, Hadoop, presto, hive, kafka, big query etc A pragmatic approach to delivering modular and extensible code Expert in JVM based environment and languages. Working experience in scala is bonus. Platform mindset. Plus: experience of working with a global engineering team.