On-site
Full Time
Insurance Associate(Specialist)
Position Title: Sr Associate
Reports to (Responsibility Level): Assistant Manager
Supervises: NA
Location:
Jaipur
Global Grade:
GG 8
Complexity:
PID/s Load Mapping:
Position Summary
To contribute to the proactive management of claims administered by MetLife, providing reassurance to customers through service excellence and accuracy of work, whilst developing and maintaining strong relationships with internal and external customers.
Job Responsibilities
Other Claims assessment:
Med Fee Authorization:
Education, Technical Skills & Other Critical Requirement
Education
Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience
(In Years)
Candidates should have a strong background in Claims management and/or administration with 2-3 years’ experiences.
Demonstrate a strong customer focus, with passion for ensuring the customer receives the right support and solutions
Technical Skills
Excellent written and verbal communication skills (verbal communication limited with UK Ops Team)
Confident and decisive when analyzing information and determining outcomes.
Excellent customer service skills.
Excellent inter-personal skills, with the ability to liaise with people at all levels.
Ability to work efficiently with good attention to detail.
Accurate and able to demonstrate a high level of organization.
Ability to multi-task and prioritize workload.
Self-motivated, enthusiastic with a ‘can do attitude’.
Good team player with the ability to work on own initiative.
A good understanding of compliance, legal, CBI and FCA regulations (full MetLife Corporate training will be provided).
Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops
Non-Voice
Rule & non-rule-based decision making, domain knowledge, extensive customer communication (Email only)
MetLife
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